CRM Strategy Job Vacancies in Bangalore

As a CRM Executive, you will play a vital role in managing customer relationships and enhancing their experience with our company. Your primary responsibilities will include:- **Customer Interaction**: Engage with customers to understand their needs, resolve issues, and provide ongoing support. This helps in building strong relationships and ensuring customer satisfaction.- **Data Management**: Maintain and update customer records in the CRM system. Accurate data management allows for effective tracking of customer interactions and better decision-making.- **Reporting and Analysis**: Prepare regular reports on customer feedback and behavior trends. Analyzing this data helps identify areas for improvement and informs strategy development.- **Collaboration**: Work closely with sales and marketing teams to align on customer insights and strategies. This collaboration ensures a unified approach to customer engagement and support.- **Training and Support**: Assist in training staff on CRM systems and processes. Ensuring that the team is well-versed in using the CRM helps maximize its effectiveness.To succeed in this role, you should have 3 to 5 years of experience in customer relationship management. You must possess strong communication skills to effectively interact with customers and team members. Proficiency in CRM software is essential, as is the ability to analyze data and generate reports. Being detail-oriented and organized will help you manage multiple tasks efficiently. Your problem-solving skills will be invaluable in addressing customer concerns and improving overall satisfaction.

Company OverviewWe are a leading white-label CPaaS provider in India, empowering businesses with seamless omnichannel messagingSMS, Email, WhatsApp, RCS, and Voice. Our platform delivers scalable, API-first solutions that drive customer engagement and operational excellence.Role BriefAs a Sales Specialist, you will not only be responsible for generating and converting leads, but also for owning the client relationship throughout its entire lifecycle. From the first cold call to final onboardingand every step afteryoull ensure the clients experience is seamless, value-driven, and aligned with their long-term goals. Youll also be instrumental in designing and setting up our internal sales process and CRM infrastructure, offering you a unique opportunity to shape how sales and client success function in our organization.Based from our HQ every day, youll sync with leadership to review progress, refine outreach tactics, and keep your pipeline clean and accurate. This role allows you to shape our internal sales infrastructure, providing autonomy and the chance to make a real impact on processes, tools, and results.Position: Sales SpecialistLocation: Bangalore, India (Office-based for daily updates, field visits as required)Experience: Minimum 3 years in B2B salestelecom, CPaaS, or related sectorsEducation: Undergraduate degree or equivalent professional experienceKey Responsibilities1. Generate leads through cold calls, personalized emails, and professional networks.2. Define, implement, and refine a robust sales process encompassing lead capture qualification nurturing conversion.3. Serve as the single point of contact (SPOC) for all assigned clientsbefore, during, and after the sale4. Coordinate with internal teams (support, tech, onboarding) to ensure successful activation and continued satisfaction5. Monitor client usage, upsell relevant features, and ensure contract renewals and retention6. Handle post-sale queries, feedback loops, and maintain long-term rapport with key decision-makers7. Evaluate CRM platforms (e.g., Salesforce, HubSpot, Zoho) and collaborate with in-house tech teams to build or customize a CRM/Lead Management System.8. Maintain real-time lead data trackinghot, cold, converted, bouncedin CRM; submit weekly pipeline reports.9. Meet or exceed monthly lead generation and sales conversion targets.10. Attend daily in-office meetings to provide updates and align on sales strategies; dedicate field time for client meetings.11. Use CRM insights and analytics to propose data-driven improvements to outreach and conversion tactics.12. Deliver polished presentations and proposals to stakeholders across technical and business roles.Required Qualifications1. Undergraduate degree or equivalent professional experience.2. Minimum 3 years in B2B sales within telecom, CPaaS, SaaS, or tech-enabled services.3. Proven track record of quota attainment in sales roles.4. Proficiency in CRM tools (Salesforce, HubSpot, Zoho, or similar) and comfort with new system implementation.5. Strong analytical skillsability to interpret CRM metrics and drive process improvements.6. Excellent communication, negotiation, and client-facing presentation abilities.7. Strong interpersonal skills with a client-first, relationship-building approach.Desired Skills1. Familiarity with SMS, Email, WhatsApp Business API, RCS, and Voice communication solutions.2. Experience managing client relationships post-sale and driving account growth3. Experience evaluating and selecting CRM platforms or configuring internal lead systems.4. Self-starter mindset with an aptitude for learning and process optimization.5. Ability to thrive in a high-pace, target-driven sales environment.Compensation & Benefits- Fixed salary: Starting from INR 30,000/month.- Lucrative performance-based commission tied to monthly targets.- Opportunity to own the CRM and lead pipeline process from the ground up.- Collaborative, high-growth environment with clear paths for professional advancement.Your impact will extend beyond salesyoull be pivotal in building and optimizing our sales infrastructure, setting the stage for scalable success.Ready to drive exceptional business development in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to hiring@gobuzzmarketing.com, and join us in redefining business communications!Job Types: Full-time, PermanentPay: Starts at 30,000.00 per month + CommissionBenefits:Paid sick timePaid time offSchedule:Day shiftSupplemental Pay:Performance bonusAbility to commute/relocate:Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 3+ years (Required)Work Location: In person

OverviewWe are seeking an experienced Sales Leader with 10 -12 years of proven expertise in driving sales growth, leading highperformance teams, and penetrating new markets. The ideal candidate is a strategic thinker with a strong sense of ownership, exceptional sales acumen, and the ability to align personal and professional goals with organizationalobjectives. This role requires a proactive leader who can build trust, analyse competition, leverage IT tools, and deliver measurable results in dynamic environments.Product LineThis role focuses on driving sales for Dush Premium Cement and Tile Adhesive product range, specifically targeting luxury homeowners with Italian marble flooring.Key Responsibilities Sales Strategy & Execution: Develop and implement effective sales strategies to acquire new customers and achieve revenue targets in new and existing markets. Market Penetration: Identify, approach, and convert prospective customers in unfamiliar territories while establishing the brands presence. Team Leadership: Lead, motivate, and mentor a sales team to meet or exceed sales projections, addressing performance gaps through root cause analysis and actionable solutions. Customer Relationship Building: Foster trust with new customers, leveraging unique selling points (USPs) to differentiate from competitors. Competitive Analysis: Analyse market competitors, identify their strengths and weaknesses, and develop strategies to gain a competitive edge. Lead Generation & Conversion: Estimate lead potential in new territories, set realistic conversion ratios, and address common challenges in converting leads into customers. Technology Utilization: Use IT tools to monitor and enhance team performance, streamline processes, and drive data-informed decision-making. Ownership & Accountability: Take full responsibility for challenging situations, demonstrating initiative and delivering positive outcomes.Qualifications Experience: 10-12 years of sales experience with driving sales in new markets. Sales Expertise: Proven ability to acquire new customers, build trust, and close deals in diverse or unfamiliar markets. Leadership Skills: Strong track record of leading teams, addressing underperformance, and fostering a culture of ownership and accountability. Analytical Mindset: Ability to analyze market trends, estimate lead potential, and develop strategies to outperform competitors. Tech-Savvy: Proficiency in leveraging IT tools (e.g., CRM systems, sales analytics platforms) to optimize team performance and track KPIs. Strategic Vision: Alignment of personal and professional goals with long-term organizational objectives, with a focus on sustainable growth. Communication & Interpersonal Skills: Exceptional ability to build relationships, influence stakeholders, and inspire trust in customers and team members.Key Competencies Ownership and accountability in challenging situations. Strategic sales planning and execution in new markets. Ability to identify and address competitive challenges. Expertise in lead generation, conversion, and customer retention. Proficiency in using technology to drive sales performance. Strong alignment of personal motivations and life goals with career objectives