CRM Manager For Real Estate Company in Sector 56,GurgaonClient Handling & Coordination:Act as a single point of contact for post-sales customer queries.Manage customer onboarding and documentation after booking.Coordinate with internal departments (sales, legal, finance, site team) for customer queries and issues.Documentation & Records:Maintain and update client records, booking forms, agreements, and payment receipts.Coordinate agreement execution and registration process with legal teams.Payment Follow-up & Collection:Monitor and follow up on payment schedules as per agreed milestones.Send payment reminders and ensure timely collection.Customer Communication:Regularly update clients regarding construction progress, payment schedules, possession timelines, etc.Handle customer queries and grievances professionally and escalate complex issues when needed.CRM Software Management:Maintain records and activity logs on CRM software (like Salesforce, Zoho, or real estate-specific CRMs).Generate reports and dashboards for management review.Handover & Possession:Coordinate for timely possession, snag list, and final settlement with clients.Key Skills Required:Excellent communication & interpersonal skillsStrong follow-up and coordination abilityCustomer service orientationProficiency in CRM tools/software and MS OfficeKnowledge of RERA processes is an added advantageQualifications:Graduate / MBA preferredPrior experience in CRM in Real Estate industry is mandatoryIf you are interview so please share me your cv at capitalplacement21@gmail.com