1.Position holder will be an individual contributor2.Build and manage productive, professional relationships with clients using telephonic and/or video conversations3.Ensure clients are using and deriving benefit from IndiaMART4.Ensure products/services in clients e-catalog are accurately defined5.Prompt resolution of client complaints6.Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closuresDaily 10-12 meaningful telephone/video calls with clients