Chat Support Executive Graduate Jobs in Jaipur

Job Overview:We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring customer satisfaction by addressing and resolving inquiries and issues. The ideal candidate has strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Deliver a Customer-First Experience:Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karbans values of innovation, reliability, and care.Multi-Channel Customer Support:Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms.Issue Understanding & Resolution:Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.CRM Data Management:Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.Own Every Case:Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.Coordinating With Service Agencies:Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.Documentation & Paperwork:Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.Customer Follow-Ups & Satisfaction:Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.Maintain Service SLAs:Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.Internal Team Collaboration:Coordinate with product, logistics, sales, and R&D teams to communicate customer issues and gather updates or solutions.Knowledge Sharing & Learning:Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.Excel & Data Reporting:Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.Support Customer Onboarding:Help new users understand product features, installation procedures, maintenance tips, and general product use.Track and Report Trends:Identify patterns in customer complaints and report them for product or process improvement.Proactive Communication:Send alerts or updates to customers regarding deliveries, installations, filter replacements, and AMC renewals via WhatsApp or email.Uphold Karbans Service Promise:Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.Requirements:High school diploma or equivalent; bachelor's degree preferred.Proven customer support experience or experience as a client service representative.Strong phone contact handling skills and active listening.Familiarity with CRM systems and practices.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.Customer-focused and ability to adapt/respond to different types of characters.Proficiency in English.Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:Competitive salary & benefits.Professional growth opportunities.Inclusive & collaborative culture.Sick, casual and privilege leaves.

Customer Support Executive (Voice and Chat Process )Blended ProcessPreferred (English )Job typeFull-timeexperience- (0-0.6)/ Freshers can also applyEnglish (required)Roles and responsibilities:Provide accurate information about products, services, pricing, and promotions.Assist customers with order placement, tracking, cancellations, and returns.Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.Requirements:12th/any GraduateGood Communication skills preferredGood typing speed.Positive attitude towards customer handlingProblem solving skillsExperience required min 6 months and above.Prefer candidate who has a chat and voice support experience.We are also accepting applications for this profile from customer care executive, customer support executive, customer care representative, customer support specialist

We are seeking a dedicated and enthusiastic female Chat Process Executive to join our team at SRAS. The ideal candidate will have excellent written communication skills in English and will be responsible for handling customer queries, resolving issues, and providing accurate information through chat support.Job Responsibilities:Handle customer queries and concerns via chat in a professional and timely manner.Provide accurate information about products and services.Ensure high levels of customer satisfaction by offering proactive support and solutions.Maintain and update customer records as required.Collaborate with other team members to resolve complex issues.

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

Job Description German Voice Process Key Responsibilities:Dedicated Candidates are required for handling International Inbound calls.The Major job role will be to answer incoming calls from customers who want to place ordersRespond to inquiries, and provide general information.You will be a part of the contact team that believes in Delivering Joy.Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phoneRequirements:Should be a graduate (not a constraint for deserving candidate) , must have international voice experience of minimum 3 year in reputed International BPO , flair for customer service , Excellent upselling skills,

Only female candidates from jaipur need to apply Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every chat or mail Update customer information in the customer service database during and after each callWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the companys bottom line by problem solving

We are urgently looking for candidates who wants to start their career with BPO sector.Profile:- Customer Support ExecutiveDay/night shiftRotational week offRequired excellent communicationSalary - 1.20 LPA to 4.50 LPAWork from officeLocation- Jaipur only Graduate/ UndergraduateResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives