Chat Support Executive Female 12th Pass Jobs in Bhopal

Roles and ResponsibilitiesRespond promptly and professionally to customer queries via live chat.Resolve issues independently or escalate them to the concerned team when required.Maintain a courteous and solution-oriented tone in all interactions.Draft and edit client testimonials, feedback summaries, and customer success stories.Track and meet key performance metrics such as response speed, resolution time, and customer satisfaction.Maintain accurate records of chat interactions and client feedback.Collaborate with internal teams to improve customer experience.Candidate ProfileGraduate or pursuing graduation (any discipline)Good command over written EnglishProfessional, patient, and customer-oriented attitudeWillingness to learn and adapt in a digital-first workplaceWhat We OfferRemote work flexibilityPractical exposure to Legal-Tech industry operationsCertificate of experience and growth opportunitiesSupportive and collaborative work cultureLearning-focused environment

Job Description:-Hiring for Email/Chat Support ExecutiveHandling customer queries via Email Or Chat.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Key skills required:Excellent English communications skillsAbility to listen and active problem solving skillsGood interpersonal skillsAbility to handle pressureCustomer handling skillsEmail or chat experienceGood comprehension skillsAbility handle tough situation with customerDesired Candidate ProfileEducation:- Undergraduate/GraduateExperience:- Fresher/ExperienceLanguages:- Excellent EnglishAge:- 18+Shift timing :- Rotation Shift, 2 Week-off rotationalContact Person:- Chetan YadavNote :- Interested candidates please Email your updated CVRole: Customer Success AssociateSalary: 2,00,000 - 3,25,000 P.A.Industry: BPO / KPO / ITESFunctional Area Customer Success, Service & OperationsRole Category :- Customer SuccessEmployment Type:Full Time, PermanentKey SkillsCustomer ServiceBlended Process Customer Relationship Customer Support BPO Customer Service Customer Care Customer Satisfaction Customer Retention Chat Support Web Chat Email Process International ProcessEducationUG: Any Bachelor Degree