Live Chat Support OperationCustomer ServiceCustomer SupportBPO Non VoiceChat SupportChat ProcessOnline Chat RepresentativeChat Support ExecutiveChat Process ExecutiveInternational ChartInternational Non VoiceInternational Non Voice ProcessBPODomestic ChatDomestic BPOEnglishCommunication Skills
Dear Candidates,Greetings from Odisha Job Consultancy!!We are seeking a skilled and detail-oriented International Chat Process Executive to join our team. As an International Chat Process Executive, you will be responsible for assisting with various International Client Chat queries . This is a full-time position based in Bhubaneswar, Odisha, India.Qualifications and SkillsAny Batchelor Degree1 to 3 years of experience in International Chat Process or a similar role.Excellent communication and interpersonal skills.Detail-oriented with good organizational and time management skills.Ability to work effectively in a team and independently.Strong problem-solving and decision-making abilities.Roles and ResponsibilitiesMust have excellent communication skills.Graduate experienced can apply.Its 100% International chat process, where candidate must have to resolve customer queries over the chatNight ShiftCab Facility availableContact- HR SaumyaInterview Venue: 1st Floor, MRF Tyre Building, Baramunda Bus Stand, Bhubaneswar
Customer Care Typing SkillsGood Skill in Verbal & WrittenMulti-Tasking AbilitiesUnderstanding CRM Systems WorkChat
Respond to Customer Queries in a Timely and Accurate Way, Via Phone, Email or Chatidentify Customer Needs and Help Customers Use Specific Featuresanalyze and Report Product Malfunctions (for Example, By Testing Different Scenarios or Impersonating Users)update Our Internal Databases with Information About Technical Issues and Useful Discussions with Customersmonitor Customer Complaints On Social Media and Reach Out to Provide Assistanceshare Feature Requests and Effective Workarounds with Team Membersinform Customers About New Features and Functionalitiesfollow Up with Customers to Ensure Their Technical Issues are Resolvedgather Customer Feedback and Share with Our Product, Sales and Marketing Teamsassist in Training Junior Customer Support Representatives.requirements and Skillsexperience as a Customer Support Specialist or Similar Cs Rolefamiliarity with Our Industry is a Plusexperience Using Help Desk Software and Remote Support Toolsunderstanding of How Crm Systems Workexcellent Communication and Problem-solving Skillsmulti-tasking Abilitiespatience When Handling Tough Cases