Centre Manager Job Vacancies in Chennai

1. Responsible to ensure sales and customer acquisition targets2. Optimize cost and productivity of Jio Centre3. Ensure seamless operation and administration of Jio Centre4. Ensure adherence to statutory compliances and commercial controls5. Obtain permissions required for project execution6. Liaison with channel partners to enhance productivity7. Provide action plan for customer retention and feedback8. Manage, coach and motivate team members

Develop in-depth understanding of various skill development courses run by the organization Establish connections with manufacturing/service industries for on-job-training tie ups related to work-integrated courses. Plan and schedule various mobilization activities (awareness session, door-to-door survey, etc.) to mobilize potential students as per required timelines and targets. Guide the mobilization staff and review the progress against the target on a daily basis. Preparation of weekly and monthly training calendar. Ensure the delivery of training as per plan and complete evaluation of trainees within timelineGuide the placement officers to develop database of potential companies / organizations for employment opportunities of trained studentsPlan and organize placement drives as per requirement for better employment of trained youthEnsure the availability of tools, equipment, training material, consumables etc. for trainingPrepare daily, weekly and monthly reports of training and placements as per predefined formatsCollate and report the attendance of students and staff on daily basis

Responsible for one or more queues. Responsible to deliver performance through continuous improvement by effective coaching and mentoring the Team leaders Constant engagement with the team, learning and demonstrating the right behavior of taking ownership of self and the team to enhance the customer experience Leads, inspires and motivates a multi-functional team to deliver world-class customer service Ensures customer and client escalations and complaints are dealt with in an effective manner Works through all functions and achieves desired business KPIs like SLs, CSAT/Quality/Shrinkage, and Attrition Review and track team attendance, performance, and schedule adherence Provides relevant internal and external reports as per the business unit requirements Analysis of operational data by identifying and highlighting trends to the team and coaching the team on an ongoing basis for continual improvement Leads by example in driving the culture of the organizationCritical Competencies: Has managed a large team of >200 in a contact center environment High level of ownership Understanding the capacity Management Highly self-motivated Handling and resolving conflicts Quality assurance knowledge High level of interpersonal skills/People connect