Fresher Call Monitoring Jobs

Job Description - Customer Relationship Executive (CRE) - Solar IndustryPosition Title:Customer Relationship Executive (CRE)Department:Customer Support / Sales CoordinationReporting To:Customer Relationship Manager / Operations ManagerJob Summary:The Customer Relationship Executive (CRE) is responsible for managing customer interactions, handling inquiries, coordinating with the sales and installation teams, ensuring timely project updates, and maintaining strong customer relationships throughout the solar project lifecycle. The role focuses on customer satisfaction, lead follow-up, service support, and post-installation relationship management.Key Responsibilities:Customer Relationship ManagementHandle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.Maintain regular communication with customers regarding project progress.Build and maintain strong customer relationships to ensure customer satisfaction.Address customer complaints and resolve issues promptly.Lead Management & Follow-upFollow up with new and existing leads generated through marketing campaigns.Schedule site visits and meetings for the sales team.Maintain customer databases and update lead status in CRM software.Coordinate with sales executives to ensure timely closure of inquiries.Project CoordinationCoordinate between customers, sales, technical, and installation teams.Inform customers about installation schedules and documentation requirements.Ensure smooth communication during project execution.Documentation & ComplianceCollect and verify customer documents required for solar installation and subsidy applications.Maintain proper customer records and project documentation.Assist customers in completing application forms and required paperwork.After-Sales ServiceHandle service requests and customer complaints after installation.Coordinate with the service team for maintenance and issue resolution.Conduct customer satisfaction surveys and collect feedback.Reporting & MISPrepare daily, weekly, and monthly customer interaction reports.Maintain CRM data accuracy.Track customer complaints and resolution timelines.Required Qualifications:Graduate in any discipline (B.Com, BBA, BA, MBA preferred).1-3 years of experience in customer service, sales coordination, or CRM.Experience in solar, electrical, renewable energy, or EPC industry preferred.Required Skills:Excellent communication and interpersonal skills.Customer handling and problem-solving abilities.CRM software knowledge.MS Excel, Word, and Email proficiency.Ability to manage multiple customer queries simultaneously.Strong follow-up and coordination skills.Key Performance Indicators (KPIs):Customer Query Response Time.Customer Satisfaction Score (CSAT).Lead Follow-up Completion Rate.Complaint Resolution Time.Customer Retention Rate.CRM Data Accuracy.Installation Coordination Success Rate.Customer Feedback Collection Rate.Documentation Completion Rate.Number of Positive Customer Reviews/Referrals Generated.

A Telesales Executive's job is to sell products and services over the phone, which includes making outbound calls, handling inbound inquiries, and building relationships with customers to achieve sales targets Key responsibilitiesSales and persuasion:Make outbound calls to potential clients to introduce and sell products or services.Handle inbound calls from interested customers.Identify customer needs and recommend appropriate solutions.Achieve and exceed individual and team sales goals on a monthly basis.Customer relationship management:Follow up on leads and build strong relationships with existing and new customers to encourage repeat business.Provide excellent customer service by resolving issues and answering questions.Administration and reporting:Record customer interactions, purchase orders, and sales activity accurately in a CRM system.Process customer purchases efficiently.Provide feedback to management on market trends and customer preferences.Generate sales reports for management. Required skills and qualificationsStrong communication, negotiation, and persuasion skills.Goal-oriented and motivated to work in a target-driven environment.Excellent customer service and problem-solving skills.Good time management and organizational skills.Ability to maintain accurate records.

Hiring for 5 AR Caller Jobs in Coimbatore, for Freshers, Required Educational Qualification is: Higher Secondary, Secondary School, I.T.I., Other Bachelor Degree, Post Graduate Diploma, Any Master Degree with good knowledge in Call Coordinator, Talent Acquisition, Talent Engagement, Talent Analyst, Talent Acquisition Executive, Call Monitoring, Call Processing, Call Quality, Human Resource Intern, Assistant Human Resource, Human Resource Internship, AR, AR Caller, AR Associate, AR Executive, AR Analyst, AR Developer, AR Calling Executive etc., Salary 15,000 to 20,000 + Incentives, Work Mode: Work From Office, Working Days: Monday to Saturday, Sunday Off, Interview Time: 10:00 AM to 3:00 PM, Venue: Ahker Consultancy, PN Palayam, Near Womens Polytechnic College Bus Stop, Coimbatore, For More Details Contact: +91 91505 13678, Website: www.ahkerjobs.com, Email: ahkerhrm3@gmail.com, Immediate Joiners Preferred, Salary Date: 10th of Every Month, Submission of Original Documents (Optional), Apply Now Through Ahker Consultancy Tamil Nadus Trusted Job Consultancy with 15+ Years of Excellence.

Position: Call Center Executive - Financial Products SalesLocation: Gurgaon, IndiaJob Type: Full-timeKey Responsibilities:Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products.Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards.Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions.Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals.Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products.Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures.Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services.Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies.Qualifications and Skills:Education: Minimum of a Bachelor's degree in Business, Finance, or a related field.Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus.Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly.Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships.Team Player: Ability to collaborate with team members and contribute to a positive