Responsibilities:1. Manage day-to-day branch operations and ensure smooth functioning of all processes2. Supervise and support branch staff in delivering excellent customer service3. Handle customer queries and complaints in a professional and timely manner4. Ensure compliance with all regulatory requirements and internal policies5. Monitor branch performance and financial indicators to achieve targets6. Coordinate with head office for necessary support and reporting7. Oversee cash management and reconciliation processes8. Develop and implement strategies to