Responsibilities:
1. Manage day-to-day branch operations and ensure smooth functioning of all processes
2. Supervise and support branch staff in delivering excellent customer service
3. Handle customer queries and complaints in a professional and timely manner
4. Ensure compliance with all regulatory requirements and internal policies
5. Monitor branch performance and financial indicators to achieve targets
6. Coordinate with head office for necessary support and reporting
7. Oversee cash management and reconciliation processes
8. Develop and implement strategies to