Array ( [0] => bpo [1] => delhi-ncr ) 900+ BPO Fresher Jobs in Delhi NCR | Latest Vacancies
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BPO Fresher Jobs in Delhi NCR

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Walk-In Interview For Telemarketing Executive - Full Time

Silaris Private Limited

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Surajpur Greater Noida
BPO Sales BPO Call Center
We are looking for a dedicated Telemarketing Executive to join our team in Surajpur. This full-time position involves reaching out to potential customers and promoting our products or services. **Key Responsibilities:**- **Making Outbound Calls:** Contact potential clients to present our offerings, ensuring to maintain a positive and engaging tone throughout the conversations. - **Handling Inquiries:** Respond to customer queries and provide detailed information about products or services to assist them in their decision-making process. - **Recording Interactions:** Maintain accurate records of calls and customer interactions in our database, which helps track leads and follow-ups. - **Achieving Sales Targets:** Work towards individual and team sales goals by effectively persuading customers and closing sales. - **Building Customer Relationships:** Foster strong relationships with customers to encourage repeat business and referrals, enhancing overall customer satisfaction. **Required Skills and Expectations:**Candidates should possess strong communication skills, both spoken and written, to effectively convey information and engage customers. Basic computer skills are essential for using call systems and recording data. A proactive attitude and the ability to work well under pressure are important, as is a willingness to learn about our products thoroughly. Attention to detail is crucial for maintaining accurate records. Ideal candidates will be goal-oriented, motivated by sales success, and capable of handling rejection with resilience. Previous experience in telemarketing is a plus but not required.
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Customer Support Executive || Freshers & Experienced

conviction hr

  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Delhi
Good Communication Skills Customer Relationship Customer Care BPO Voice Inbound Calls Chat Support International Voice Process
Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL
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Customer Service Associate Fresher

SGN Consultancy

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Gurgaon
Customer Guidance Domestic BPO BPO
Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.**What You'll Do*** Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.**Why Join Us?*** Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.
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Hiring Fresher / BPO Telecaller / 12th Pass

Star Airways

  • 0 - 2 yrs
  • 4.8 Lac/Yr
  • Delhi
Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process Sales Process Cold Calling Cross Selling BPO Non Voice BPO Sales Call Center Inbound Calling Telesales
We are looking for a dedicated BPO Telecaller to join our team in Delhi. This entry-level position is suitable for candidates with 0 to 2 years of experience and a minimum education of 12th grade. As a telecaller, you will play a crucial role in communicating with customers to provide information and promote services.Key Responsibilities:1. **Customer Interaction**: Engage with potential and existing customers over the phone to understand their needs and provide information about products and services.2. **Lead Generation**: Identify and develop new leads by reaching out to potential customers and following up on inbound inquiries.3. **Updating Records**: Maintain accurate records of customer interactions and feedback in our database to help improve service and follow-up efforts.4. **Achieving Targets**: Meet daily and weekly calling targets as set by the management to contribute to overall team goals.5. **Provide Excellent Service**: Ensure a high level of customer satisfaction by addressing inquiries and resolving concerns promptly.Required Skills and Expectations:Candidates must have strong communication skills in English and Hindi, along with a friendly and persuasive voice. Being detail-oriented is important for accurately recording customer information. Candidates should be self-motivated and display a strong willingness to learn. A positive attitude and the ability to work effectively as part of a team are essential for success in this role.
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Telecaller Fresher (Female)

D Finkkard Hub Pvt. Ltd.

  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Tagore Garden Delhi
Presentation Skills Calling English Telesales Tele Sales Telemarketing Cold Calling Domestic BPO Voice Process Outbound Calling
Title: Telecaller Location: tagore garden Employment: full timeResponsibilitiesMake outbound calls to prospects; handle inbound queries.Pitch products/services, qualify leads, and schedule demos/appointments.Follow call scripts, compliance, and quality standards.Gather customer feedback and report trends to the team.Requirements0-2 years of telecalling or customer service experience.Strong spoken English and [local language], clear telephone etiquette.Persuasive communication, active listening, and objection handling.Target-driven, resilient, and comfortable with repetitive tasks.Willing to work [shift hours/weekends] as needed.KPIsCalls per day, connection rate, qualified leads, conversion rate.Attendance/adherence, QA score, and customer satisfaction.CompensationBase salary plus performance incentives;
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Telecaller - Full Time - Freshers

Connect 2 Insure

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Noida Sector 2
Outbound Calling Domestic BPO Voice Process Convincing Power Cold Calling
### Job Description (JD) - Tele callerJob Title: Tele callerLocation:C-127,Sector 2 ,NoidaEmployment Type: Full-TimeSalary : Freshers-12000-15000Job SummaryWe are looking for an enthusiastic and customer-focused Telecaller to join our team. The Tele caller will be responsible for making outbound calls, handling inbound inquiries, generating leads, explaining products/services, and maintaining positive customer relationships.Key Responsibilities* Make outbound calls to prospective and existing customers.* Handle inbound customer inquiries professionally.* Explain company products and services to customers.* Generate and qualify leads through telephonic conversations.* Follow up with customers regarding inquiries, payments, or service updates.* Maintain accurate records of customer interactions in the CRM system.* Achieve daily, weekly, and monthly calling and sales targets.* Address customer concerns and escalate issues when required.* Build and maintain strong customer relationships.Required Qualifications* High School Diploma / Bachelor's Degree (preferred).* 0-2 years of experience in tele calling, customer service, tele sales, or a similar role.* Excellent communication and interpersonal skills.* Strong convincing and negotiation abilities.* Basic computer knowledge and familiarity with CRM software.* Ability to work in a target-driven environment.Skills Required* Effective verbal communication* Customer handling skills* Active listening* Sales and persuasion skills* Time management* Problem-solving ability* MS Office and CRM proficiencySalary & Benefits* Competitive salary with performance incentives.* Training and career growth opportunities.* Paid leave and employee benefits as per company policy.
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Telesales Executive - Full Time

B.S.N. Infotech Pvt. Ltd.

  • 0 - 6 yrs
  • 4.3 Lac/Yr
  • Delhi
Domestic BPO Voice Process
We are looking for a motivated Telesales Executive to join our team in Delhi. This is a full-time position based in the office, ideal for individuals with little to no experience as well as those with up to six years of experience.**Key Responsibilities:**- **Making Calls:** You will call potential customers to pitch our products or services. This involves being persuasive and engaging to capture their interest.- **Understanding Customer Needs:** It is essential to listen carefully to what customers say. Understanding their needs will help you tailor your approach and promote the right solutions.- **Managing Leads:** You will maintain and update a record of customer interactions. Keeping accurate records helps in following up with potential clients effectively.- **Close Sales:** You will aim to convert leads into sales by addressing any customer queries and providing information clearly, facilitating the decision-making process.- **Provide Excellent Customer Service:** Assisting customers with their inquiries and ensuring a positive experience is crucial for building relationships and loyalty.**Required Skills and Expectations:**Strong communication skills are essential, as you will be speaking with customers daily. A friendly and persuasive telephone manner is required to build rapport and close deals effectively. Basic computer skills are necessary for managing records and data. You should be self-motivated and goal-oriented, capable of working independently as well as part of a team. Being adaptable and open to feedback will help you grow in your role and improve performance.
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Telecaller Fresher

Early Jobs

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Noida Sector 63
Microsoft Excel Outbound Calling Domestic BPO Voice Process Cold Calling Convincing Power BPO Non Voice Inbound
We are looking for a dedicated Telecaller to join our team in Noida Sector 63. The ideal candidate will communicate with potential customers, offering them our products and services effectively.Key Responsibilities:1. Making Calls: You will reach out to prospective clients using our database, introducing our offerings and generating interest.2. Answering Queries: Address customer questions and provide information about products or services to ensure clarity and satisfaction.3. Following Up: After initial contact, you will follow up with leads to check their interest and encourage them to make a purchasing decision.4. Maintaining Records: You will keep detailed notes of customer interactions in our system to track progress and report results.5. Achieving Targets: Work towards daily and monthly targets by engaging with a certain number of calls and successfully closing deals.Required Skills and Expectations:Candidates should have strong communication skills and the ability to engage with customers confidently. A polite and friendly demeanor is essential, as you will be interacting with diverse individuals. Basic computer skills for data entry and record-keeping are necessary. While prior experience is not mandatory, a willingness to learn and adapt quickly in a fast-paced environment is expected. You should be diligent, motivated, and able to work collaboratively with a team while focusing on individual performance.
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Jobs by Popular Location

Customer Support Executive || Freshers & Experienced

KN Consultancy

  • 0 - 4 yrs
  • 3.0 Lac/Yr
  • Noida Sector 5
Customer Care Customer Support Customer Handling Domestic BPO
Handle customer queries via calls, emails, and chats.Provide accurate information regarding products and services.Resolve customer complaints and ensure customer satisfaction.Maintain records of customer interactions and follow-ups.Escalate complex issues to the concerned department when required.Achieve daily productivity and quality targets.
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Telecaller Fresher (Female)

Thinkwidevision Financial Consultancy OPC Private Limited

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Vikas Puri Delhi
Domestic BPO Outbound Calling
We are looking for a dedicated Tele Caller to join our team in Vikas Puri, Delhi. This entry-level position is ideal for candidates with a 10th-grade education and requires no prior experience. The role involves engaging with customers through phone calls to promote our products and services.Key Responsibilities:- **Make Outbound Calls:** Reach out to potential customers to inform them about our offerings, answering any queries they may have.- **Gather Customer Information:** Collect relevant details from customers to build a database for future promotions and follow-ups.- **Follow Up on Leads:** Contact previously interested clients to gauge their interest and convert leads into sales.- **Maintain Call Records:** Accurately log all interactions in the database to track progress and ensure effective communication.- **Provide Excellent Customer Service:** Address customer concerns professionally, ensuring a positive experience with our company.Required Skills and Expectations:The ideal candidate should have strong communication skills and a confident, friendly demeanor. A good understanding of customer needs and the ability to engage with a variety of individuals is essential. Basic computer skills are necessary for recording information. We are specifically looking for female candidates who are eager to learn and work in a team-oriented environment. A positive attitude and the ability to handle rejection with resilience will greatly contribute to success in this role.
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Hiring For Call Center Agent (Female Candidates Only)

Process Cast

  • 0 - 6 yrs
  • 6.0 Lac/Yr
  • Noida
Customer Support International Call Center Voice Process International BPO Inbound Voice Process Inbound Process
We are looking for a dedicated Call Center Agent who is passionate about providing excellent customer service from the comfort of their home. This role is suitable for females with 1 to 7 years of experience.Key Responsibilities:- **Answer Incoming Calls**: Respond to customer inquiries and resolve issues in a friendly and professional manner, ensuring customer satisfaction.- **Maintain Records**: Keep accurate records of customer interactions, transactions, and feedback for future reference and quality control.- **Provide Product Information**: Offer detailed information about products or services, helping customers make informed decisions.- **Handle Complaints**: Address customer complaints efficiently, aiming for quick resolutions to enhance customer loyalty.- **Collaborate with Team**: Work closely with team members to share knowledge and best practices, contributing to a positive work environment.Required Skills and Expectations:Candidates should have strong communication skills and the ability to empathize with customers. A keen attention to detail is essential for accurately documenting interactions. Being patient and understanding when dealing with challenging situations is crucial. Basic computer skills, including familiarity with software for logging calls and managing customer data, are required. The ideal candidate should also demonstrate time management skills to meet call handling targets effectively while working independently from home. A positive attitude and a strong work ethic will help you succeed in this role.
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Non Voice Process Executive - Full Time Fresher

Starling Placement

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Non Voice BPO Operations
We are seeking a Non Voice Process Executive for our Gurgaon office. This entry-level position is ideal for fresh graduates looking to kickstart their career in a dynamic work environment.Key responsibilities include handling various non-voice tasks where clear and effective communication is essential. You will be responsible for data entry, ensuring accuracy, and maintaining confidentiality. Assisting in customer queries via chat or email is also part of your duties, which requires a thorough understanding of company services. Additionally, you will manage reports and documentation, ensuring all information is organized and readily accessible. Collaborating with team members to meet deadlines and achieve goals is crucial for success in this role.The ideal candidate should possess strong attention to detail and excellent organizational skills. Proficiency in written communication is essential, as you will be engaging with customers and colleagues through text-based channels. A basic understanding of computer applications is required, along with the ability to learn new software quickly. You should also be able to work well under pressure and handle multiple tasks simultaneously. A positive attitude and willingness to troubleshoot problems are highly valued. If you are a self-motivated individual eager to learn and grow in a supportive environment, we encourage you to apply for this position.
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Hiring Fresher / Telesales Executive / 12th Pass

RK Finwise Solution

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Female
  • Noida Sector 62
Sales Tele Caller Telecalling Voice Process Domestic BPO Telesales Executive Insurance Sales Life Insurance
We are seeking a motivated and dynamic Telesales Executive to join our team in Noida Sector 62. This is an exciting opportunity for fresh graduates or those with minimal experience to start their career in sales and communications.As a Telesales Executive, you will be responsible for reaching out to potential customers over the phone to inform them about our products and services. You will engage with them, understand their needs, and persuade them to make a purchase or schedule a follow-up meeting.Key Responsibilities:- **Customer Outreach**: Make outbound calls to prospective customers to introduce our offerings and generate interest. You will need to be friendly and persuasive to create a positive first impression.- **Sales Pitch**: Deliver effective sales presentations tailored to various customer demographics. Crafting your approach based on the customer
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Urgent Requirement For Customer Care Executive

Jyoti Placements Service

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Noida Sector 62
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are seeking a motivated and friendly Customer Care Executive to join our team in Noida Sector 62. This entry-level position is ideal for recent graduates looking to kickstart their career while providing excellent service to our customers.Key Responsibilities:- **Customer Support**: Provide prompt and effective assistance to customers via phone, email, or chat. You will address inquiries, resolve issues, and ensure customer satisfaction.- **Product Knowledge**: Become well-versed in our products and services. This will help you to confidently answer questions and provide accurate information to customers.- **Documentation**: Maintain clear and organized records of customer interactions. This includes noting issues, feedback, and solutions provided to improve future customer experiences.- **Team Collaboration**: Work closely with team members and other departments to ensure that customer issues are resolved efficiently. You will be a vital part of a team dedicated to enhancing customer experiences.Required Skills and Expectations:Candidates should have excellent verbal and written communication skills. A friendly and approachable demeanor is necessary to create a positive customer experience. Candidates should demonstrate strong problem-solving skills and the ability to stay calm under pressure. Basic computer skills and familiarity with customer service software are essential. A proactive attitude and a willingness to learn are highly valued, as this role provides an opportunity for growth in the customer service field.
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Fresher hiring for BPO Telecaller

Teleconnect Global Services

  • Fresher
  • 3.0 Lac/Yr
  • Delhi
Customer Support Voice Process Call Center
We are looking for good candidate for our company Teleconnect Global Services.Salary:- 18k to 26k. Timing:- 9 am to 5 pmWork From HomeFreshers and Experienced Both Can apply Part time and Full Time
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Customer Service Associate Fresher

Ayka Communication

  • 0 - 1 yrs
  • Gurgaon
Domestic BPO Customer Relationship Chat Support Non Voice Process BPO Non Voice
Job SummaryWe are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions and transactions.Provide information about products, services, policies, and procedures.Follow up with customers to ensure issues have been resolved satisfactorily.Coordinate with internal departments to address customer concerns efficiently.Meet customer service performance targets and quality standards.Identify customer needs and recommend suitable products or services when applicable.
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Telephonic For Business Development Executive Jobs (Freshers)

Vivid Divine Brilliance

  • Fresher
  • 5.0 Lac/Yr
  • Delhi
BPO Delivery Rider Bike Delivery
We are looking for a motivated and enthusiastic Business Development Executive in Delhi. This full-time position is suitable for freshers who have completed at least their 10th grade. Male candidates are preferred for this role.Key responsibilities include:1. **Identifying New Opportunities**: You will research and find potential clients to expand our business. This involves understanding market trends and analyzing competitors.2. **Building Relationships**: You will communicate with potential clients and build strong relationships to understand their needs. This personal touch can help in gaining their trust and making successful sales.3. **Presenting Products and Services**: You will explain our products and services to clients clearly. By demonstrating the benefits, you will help clients see how we can meet their needs.4. **Achieving Sales Targets**: You will have specific sales goals to meet. Your success will be measured by your ability to reach these targets and contribute to the company
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Hiring Freshers || Telesales Executive

Jovana HR Solutions

  • 0 - 1 yrs
  • 1.0 Lac/Yr
  • Noida Sector 16
Marketing Communication Outbound Calling Marketing KPO Lead Generation Voice Process Domestic BPO Inside Sales Negotiation Skills Cold Calling Convincing Power
Urgent Hiring - Sales Executive (Health Insurance)Company Name: Policy SuggestLocation: Noida, Sector 16 Process: Health Insurance Sales
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Online For Customer Support Specialist Jobs (Freshers)

Zynex Career

  • Fresher
  • Female
  • Delhi
Customer Support Voice Process Inbound Voice Process International Voice Process Domestic Voice Process BPO Good Communication Skills
We are looking for a Customer Support Specialist to join our team. This role is suitable for fresh graduates who are eager to assist customers and provide excellent service. The position is full-time and is based in Delhi, allowing you to work from home.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle customer questions and concerns through various communication channels, ensuring clear and polite communication.- **Troubleshooting Issues:** You will help identify and solve problems customers encounter with our products or services, providing effective solutions to enhance their experience.- **Maintaining Customer Records:** You will keep accurate records of customer interactions and transactions, which helps in tracking service requests and feedback.- **Providing Product Information:** You will explain product features and services to customers, helping them make informed decisions and improving customer satisfaction.- **Following Up with Customers:** After resolving issues, you will follow up with customers to ensure their problems are fully resolved and they are satisfied with the service provided.**Required Skills and Expectations:**- Strong communication skills in English are necessary for clear interactions with customers.- A willingness to learn and adapt to new tools and technologies to assist customers effectively.- Basic computer skills to navigate customer support software and maintain accurate records.- Good problem-solving abilities, showing a proactive approach to resolving customer issues.- A friendly and patient attitude is essential, as you will be dealing with various customer situations.
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Customer Care Associate - Full Time

Delaney HR Services Pvt Ld

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Gurgaon
International BPO Domestic BPO Voice Process
Shift: Rotational Shifts (24/7 Environment)Eligibility : Fresher and Experience both would worksGood Communication - B2 levelMode of interview : 1st telephonic round with HR, 2nd operation round - Virtual, 3rd round F2F.
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BPO Telecaller Fresher

Star Airways

  • 0 - 2 yrs
  • 4.8 Lac/Yr
  • Gurgaon
Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process Sales Process Cold Calling Cross Selling BPO Non Voice BPO Sales Call Center Inbound Calling Telesales
We are looking for a dedicated BPO Telecaller to join our team in Gurgaon. This role is ideal for fresh graduates or those with limited experience who are eager to learn and grow in the business process outsourcing industry.Key Responsibilities:- **Customer Interaction:** Engage with customers over the phone to provide information about products and services, addressing inquiries and resolving issues effectively.- **Outbound Calls:** Make outbound calls to potential and existing customers, aiming to generate leads and promote sales opportunities while maintaining a friendly and professional tone.- **Record Keeping:** Maintain accurate records of calls and customer interactions in our system, ensuring that all data is up-to-date and readily accessible for follow-ups.- **Feedback Collection:** Gather feedback from customers regarding their experiences and suggestions, reporting these insights to the management team for continuous improvement.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. They should be able to articulate ideas clearly and have a pleasant phone demeanor. Basic computer skills and familiarity with call center processes are beneficial. Successful candidates will display a positive attitude, patience, and a willingness to learn new skills. Ability to work in a team environment and adapt to changing situations is essential. A strong desire to assist customers and contribute to the team
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BPO Executive Jobs For Freshers - Gurgaon

Star Airways

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Gurgaon
Outbound Calling Customer Care BPO Operations Domestic BPO International BPO BPO Non Voice Outbound Sales BPO Sales BPO
We are seeking a dedicated BPO Executive to join our team in Gurgaon. This entry-level position is ideal for individuals with 0 to 2 years of experience who are eager to learn and grow in the business process outsourcing industry.Key Responsibilities:- **Customer Interaction**: Communicate with customers via phone, email, or chat to address their inquiries, resolve issues, and provide information in a friendly and efficient manner.- **Data Entry**: Accurately enter customer information and transaction details into the system to maintain up-to-date records and ensure smooth operations.- **Quality Assurance**: Adhere to company quality standards while handling customer interactions and performing tasks to ensure a high level of service.- **Team Collaboration**: Work closely with team members to achieve departmental goals and contribute to a positive work environment.- **Feedback Handling**: Listen to customer feedback and suggestions, escalating issues when necessary to management for further resolution.Required Skills and Expectations:Must have completed at least the 12th grade of education. Strong communication skills, both verbal and written, are essential. The candidate should be comfortable working with computers and have basic knowledge of software applications. A positive attitude and a willingness to learn are critical. Candidates should be able to manage their time well and work effectively in a team environment. Flexibility in working hours is expected, as shifts may vary.
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BPO Executive Jobs For Freshers - Delhi

Star Airways

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Delhi
Outbound Calling Customer Care BPO Operations Domestic BPO International BPO BPO Non Voice Outbound Sales BPO Sales BPO
We are looking for a motivated BPO Executive to join our team in Delhi. This role is ideal for freshers or those with limited experience who are eager to develop their skills in a dynamic work environment.Key Responsibilities:1. **Customer Support:** Engage with customers over phone, email, or chat, addressing their queries and concerns in a friendly and professional manner.2. **Data Entry:** Accurately input and update customer information in our database, ensuring all records are current and correct.3. **Problem Resolution:** Identify customer issues and provide appropriate solutions or escalate problems to senior staff when necessary.4. **Performance Tracking:** Meet daily and weekly performance targets, contributing to overall team objectives and quality standards.5. **Feedback Collection:** Gather customer feedback to help improve service delivery and enhance customer satisfaction.Required Skills and Expectations:Candidates should have completed their 12th grade and possess excellent verbal and written communication skills. A positive attitude and willingness to learn are essential. You should be comfortable working in an office environment and be able to adapt to different shifts. Basic computer skills and familiarity with office software are necessary. A strong sense of teamwork and the ability to stay focused under pressure will contribute to your success in this role.
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Hiring Fresher / Customer Support Executive / 12th Pass

SGN Consultancy

  • 0 - 2 yrs
  • Gurgaon
Customer Service Customer Support Inbound Calls Domestic BPO Good Communication Skills Chat Support Customer Care BPO Voice
# Customer Support Executive - Job Description**Role Summary:**Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.
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Hiring Fresher - Email Support Executive - Gurgaon

SGN Consultancy

  • 0 - 2 yrs
  • Gurgaon
Customer Relationship Customer Service Customer Support Domestic BPO Inbound Calls
We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. **Key Responsibilities:**- **Respond to Customer Emails**: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- **Provide Solutions**: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- **Collaborate with Teams**: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- **Follow Up with Customers**: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills**: You should possess excellent written communication skills to interact with customers clearly and effectively.- **Problem-Solving Ability**: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- **Attention to Detail**: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- **Basic Computer Skills**: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- **Positive Attitude**: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.
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