Job Description: Service Manager Electric Vehicle (EV) DepartmentPosition: Service Manager Electric Vehicle (EV) DepartmentLocation: PuneExperience: 5+ years in automotive service management, with at least 2 years in EV service or related technologiesKey Responsibilities:Service Operations Management:Oversee and manage the entire EV service department, ensuring smooth and efficient operations, from routine maintenance to complex diagnostics and repairs.Team Leadership: Lead, train, and develop a team of service engineers and technicians. Ensure all staff are well-versed in EV technology, safety standards, and repair protocols.Customer Support: Act as the primary point of contact for escalated service issues, ensuring customer satisfaction through quick resolution of technical problems, warranty claims, and service inquiries.Service Quality Control: Implement and monitor standard operating procedures (SOPs) for EV maintenance and repairs. EV Diagnostics and Troubleshooting: Utilize advanced diagnostic tools and software to identify and resolve issues related to electric powertrains, battery systems, charging infrastructure, and other EV-specific components.Warranty and Claims Management: Oversee warranty claims and ensure compliance with manufacturer guidelines. Handle disputes related to service or product failures.Vendor and Manufacturer Coordination: Coordinate with EV manufacturers and parts suppliers for warranty repairs, part replacements, and technical updates.Inventory Management: Ensure that spare parts and equipment specific to EVs are adequately stocked, reducing downtime and improving service efficiency.Continuous Improvement: Keep up-to-date with the latest EV technology advancements, participate in training sessions, and implement innovative solutions to improve the service processes.Customer Feedback and Service Reporting: Monitor customer feedback to identify areas for improvement, and prepare regular reports on se