Awareness Job Vacancies in Mumbai

Job SummaryGround Staff are responsible for ensuring smooth airport operations by assisting passengers, coordinating baggage handling, managing check-in and boarding procedures, and maintaining safety and service standards. They serve as the face of the airline, ensuring a positive passenger experience and efficient flight operations.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, security checkpoints, boarding, and arrivals.Verify passenger documents, passports, and tickets.Provide information regarding flight schedules, delays, and gate changes.Handle passenger queries, complaints, and special assistance requests (PRM, unaccompanied minors, elderly passengers).Check-In & Boarding OperationsOperate the departure control system (DCS) to check in passengers and issue boarding passes.Tag and check baggage, ensuring weight and security regulations are followed.Coordinate boarding announcements and escort passengers to the aircraft when needed.Ensure accuracy of the passenger manifest.Baggage Handling SupportCoordinate with ramp and baggage handling teams for loading/offloading.Manage lost, delayed, or damaged baggage reports.Assist in baggage tracing and documentation.Safety & Security ProceduresFollow all airport and airline safety guidelines.Ensure restricted areas are secured and only authorized personnel access them.Report any suspicious activity or security concerns immediately.Customer ServiceProvide excellent customer service at all times.Assist VIP passengers, transit passengers, and passengers requiring special care.Handle service recovery during delays, cancellations, or disruptions.Coordination & CommunicationWork closely with cabin crew, airport authorities, and ground handling agents.Relay flight-related information to the operations control center.Support load control, gate coordination, and aircraft turnaround processes.Administrative TasksMaintain documentation and operational reports.Update flight information systems.Assist with daily shift handovers and briefings.Required Skills & QualificationsSkillsStrong communication and interpersonal skillsCustomer service orientationProblem-solving and quick decision makingAbility to multitask and work under pressureTeamwork and coordinationBasic computer and system-handling skillsQualificationsMinimum: 10+2 (Higher Secondary) or equivalentBachelors degree preferred (for senior roles)Fluency in English and local languagesBasic knowledge of aviation operations (training can be provided)Age and grooming standards as per airline policyWork EnvironmentShift-based work, including weekends and holidaysStanding for extended hoursFast-paced and high-pressure airport environment

Job SummaryAn Air Hostess is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes providing exceptional customer service, conducting safety procedures, handling in-flight emergencies, and representing the airline with professionalism and grace.Key Responsibilities1. Passenger ServiceGreet passengers warmly and assist them during boarding and disembarkationHelp passengers find seats, stow luggage, and settle comfortablyAddress passenger questions, requests, or special needsProvide assistance to elderly passengers, children, and persons with reduced mobility (PRM)2. Safety ProceduresConduct pre-flight safety checks of the cabin and equipmentDemonstrate safety instructions and emergency proceduresEnsure compliance with all aviation safety regulationsAssist during emergencies such as medical issues, turbulence, or evacuationsOperate safety equipment as required3. In-Flight ServiceServe meals, snacks, and beveragesHandle duty-free sales (where applicable)Maintain cleanliness and order in galley and cabin areasMonitor passenger behavior and ensure comfort throughout the flight4. Customer Care & Conflict ResolutionProvide high-quality service and maintain a friendly atmosphereAddress complaints or conflicts calmly and professionallyResolve passenger issues using discretion and empathyHandle difficult or anxious passengers with patience5. Communication & CoordinationWork closely with the cabin crew team and flight deckReport any irregularities or incidents to the Cabin SupervisorCommunicate important announcements clearly to passengers6. Pre-flight & Post-flight DutiesAttend pre-flight briefings to understand flight details, passenger profiles, and service updatesEnsure sufficient stock of in-flight suppliesComplete post-flight reports and documentationPerform cabin checks after landingRequired Skills & QualificationsSkillsExcellent communication and interpersonal skillsStrong customer service orientationAbility to remain calm under pressureGood problem-solving and decision-making abilitiesProfessional grooming and appearanceTeamwork and collaboration skillsCultural sensitivity and emotional intelligenceQualificationsMinimum: 10+2 (Higher Secondary)Diploma or certification in aviation/hospitality (preferred)Fluency in English; additional languages are an assetBasic knowledge of first aid (training provided)Must meet airline-specific height, BMI, and grooming criteriaMust hold a valid passport and be willing to travel extensivelyWork EnvironmentVariable working hours including nights, weekends, and holidaysExtensive travel, layovers, and time away from homeFast-paced environment requiring physical staminaWorking at high altitudes and confined spaces inside aircraft

Position Summary:The Security Officer is responsible for maintaining a safe and secure environment for employees, visitors, and property. This includes monitoring premises, enforcing security policies, responding to emergencies, and preventing incidents such as theft, vandalism, or safety hazards.Key Responsibilities:Surveillance & Monitoring:Observe and operate CCTV and alarm systems.Monitor entry and exit points to prevent unauthorized access.Patrolling Duties:Conduct regular patrols of buildings, perimeter areas, and parking lots.Identify and report potential security risks or safety violations.Access Control:Verify identification and credentials of employees, contractors, and visitors.Maintain visitor and access logs accurately.Incident Response:Respond promptly to alarms, emergencies, and disturbances.Detain or escort suspicious persons when necessary, following protocol.Coordinate with law enforcement or emergency services when required.Safety & Emergency Support:Assist in fire drills, evacuations, and first aid situations.Ensure fire extinguishers and emergency equipment are in working order.Reporting & Documentation:Maintain detailed incident and daily activity reports.Record any maintenance or safety concerns for corrective action.Customer Interaction:Provide directions and assistance to visitors professionally.Represent the organization with courtesy and integrity.Policy Enforcement:Enforce company security policies, procedures, and access control standards.Ensure compliance with safety and security regulations.Qualifications & Requirements:Education: Minimum 12th pass (Diploma or Degree preferred).Experience: 06 years of experience in security or defense services (preferred).Certifications: Security training certification or First Aid training (advantage).Skills:Vigilance and attention to detailGood communication and observation skillsPhysical fitness and disciplineBasic knowledge of security systems and emergency protocolsWorking Conditions:Rotational shifts (day/night/weekends/holidays).Indoor and outdoor duty depending on location.Requires standing and patrolling for long periods.

As an Aircraft Maintenance Engineer, your responsibilities will include conducting avionics and structural repairs, performing engine overhauls, troubleshooting aircraft systems, and ensuring the safe and efficient operation of aircraft. You will need to have strong technical ability, safety awareness, and excellent communication skills. Key skills required for this position include analytical thinking, problem-solving abilities, and proficiency with diagnostic equipment. You must also have a thorough understanding of aircraft systems and be able to effectively repair and maintain them.