Job SummaryThe Patient Appointment Scheduler is responsible for scheduling, rescheduling, and confirming patient appointments while delivering excellent customer service. The role includes handling inbound and outbound calls, verifying insurance information, collecting patient information, and ensuring accurate documentation in the Electronic Medical Record (EMR) system.Key ResponsibilitiesAppointment SchedulingSchedule, reschedule, and cancel patient appointments.Confirm appointments and communicate preparation instructions to patients.Coordinate appointments based on provider availability and clinic protocols.Manage provider schedules to optimize appointment utilization.Patient Registration & InsuranceVerify patient demographics and update records in the EMR.Verify insurance eligibility and benefits prior to appointments.Verify Primary Care Physician (PCP) assignment when required.Upload insurance cards, photo IDs, and patient forms into the EMR.Patient Financial ResponsibilityReview patient responsibility before appointments.Collect copays, deductibles, and outstanding balances by phone when appropriate.Explain basic payment policies and direct complex billing questions to the billing department.Customer ServiceAnswer inbound calls promptly and professionally.Make outbound calls for appointment reminders, scheduling, and follow-ups.Respond to patient inquiries regarding appointments, clinic policies, and provider availability.Escalate urgent clinical concerns to the appropriate clinical staff.