Opening For AR Caller

Job Summary

The Patient Appointment Scheduler is responsible for scheduling, rescheduling, and confirming patient appointments while delivering excellent customer service. The role includes handling inbound and outbound calls, verifying insurance information, collecting patient information, and ensuring accurate documentation in the Electronic Medical Record (EMR) system.

Key Responsibilities

Appointment Scheduling

Schedule, reschedule, and cancel patient appointments.

Confirm appointments and communicate preparation instructions to patients.

Coordinate appointments based on provider availability and clinic protocols.

Manage provider schedules to optimize appointment utilization.

Patient Registration & Insurance

Verify patient demographics and update records in the EMR.

Verify insurance eligibility and benefits prior to appointments.

Verify Primary Care Physician (PCP) assignment when required.

Upload insurance cards, photo IDs, and patient forms into the EMR.

Patient Financial Responsibility

Review patient responsibility before appointments.

Collect copays, deductibles, and outstanding balances by phone when appropriate.

Explain basic payment policies and direct complex billing questions to the billing department.

Customer Service

Answer inbound calls promptly and professionally.

Make outbound calls for appointment reminders, scheduling, and follow-ups.

Respond to patient inquiries regarding appointments, clinic policies, and provider availability.

Escalate urgent clinical concerns to the appropriate clinical staff.

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Graduate (BDS, B.Pharma, Professional Degree)

• Role

  AR Caller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Age Limit

  20 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Benefits include

  ESI

• Face Interview Location

  No 122, 2nd Floor, Sankar Naidu Street, Thirupapuliyur, Cuddalore - 607002