Airline Customer Service Fresher Jobs in Barasat

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. Your responsibilities will include:- **Assisting Passengers**: Greet customers warmly and assist them with their inquiries, ensuring their needs are addressed promptly and effectively.- **Booking and Ticketing**: Help with making flight reservations, issuing tickets, and processing changes to itineraries, ensuring customers receive accurate and timely service.- **Handling Complaints**: Listen to customer concerns or complaints and provide solutions or escalate issues to ensure satisfactory resolutions.- **Providing Information**: Offer detailed information about flights, schedules, baggage policies, and other airline services, helping passengers make informed decisions.- **Maintaining Records**: Keep accurate records of customer interactions and transactions as required, ensuring compliance with airline procedures and regulations.- **Coordinating with Staff**: Work closely with other airline staff and departments to facilitate smooth operations and effective communication.To be successful in this role, you should have good communication and interpersonal skills, allowing you to connect with customers easily. A friendly and patient demeanor is essential for addressing various customer needs. Basic computer skills are important for handling booking systems and records. You should also be able to handle pressure in a fast-paced environment. Prior experience in customer service is a plus, but fresh candidates with a positive attitude are also welcome to apply.

Develop and implement strategic plans to improve airport operations, enhance customer experience, and drive profitability.Manage and coordinate day-to-day airport operations, including terminal services, airside operations, ground handling, and facilities maintenance.Monitor and enforce compliance with local, state, and federal regulations, including safety, security, and environmental standards.Collaborate with airlines, ground service providers, and other stakeholders to ensure smooth and efficient aircraft movements, passenger handling, and baggage operations.Oversee the development and implementation of security protocols and procedures to maintain a secure and safe airport environment.Manage the budget and financial performance of the airport, including revenue generation, cost control, and financial reporting.

We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.Key Responsibilities:- **Assist Passengers:** Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.- **Manage Inquiries:** Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.- **Handle Reservations:** Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.- **Problem Resolution:** Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions to support service quality and performance metrics.Required Skills and Expectations:Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants. If you have any queries, you can contact this number- +91 9147329961 (Send your CV/Resume this WhatsApp number)

As an Airline Customer Service Executive, you will be responsible for assisting airline customers with their inquiries, ticket booking, and resolving issues. You will provide excellent customer service through phone, email, and in-person interactions, ensuring customer satisfaction and loyalty. Key Responsibilities:1. Handling customer inquiries: You will respond to customer queries regarding flight schedules, bookings, cancellations, and other related matters.2. Booking tickets: You will assist customers with booking flights, ensuring accuracy and timely processing.3. Issue resolution: Address and resolve customer complaints or issues effectively, providing satisfactory solutions.4. Customer assistance: Offer guidance and support to customers facing challenges during their travel experience, demonstrating empathy and problem-solving skills.Required Skills and Expectations:1. Strong communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer-centric approach: Demonstrated commitment to providing exceptional service and ensuring customer satisfaction.3. Problem-solving abilities: Capable of addressing customer issues promptly and finding solutions effectively.4. Basic computer skills: Proficiency in using computer systems and software for ticket bookings and customer interactions.5. Patience and empathy: Ability to handle challenging situations with patience and empathy towards customers.FOR FURTHER INFORMATION KINDLY CONTACT: 9123096014/9875598230

Install appCompany logoHiring For Airlines Customer Service Gurgaon salary upto 6 LPALeading AirlinesRecruitic Resources112 applicantsPosted 1d agoJob Details About CompanyJob match scoreEarly ApplicantKey SkillsLocationWork Experience0 - 5 Years100 Vacancies 3-6 Lacs P.ADelhi / NCRMust have key skillsAviation,Airport,Air Hostess Activities,Hostess ActivitiesOther key skillsGround Staff Activities,Hospitality,Ground Handling,Hotel Management,Bhm,customer service,Cabin Crew Activities,Guest Handling,Guest Relations,IHM,Tourism,Hospitality Management,Airlines,receptionist,HotelJob descriptionWhat youll doHiring for one of the leading airlines Gurgaon locationGraduate/undergraduate fresher can apply salary upto 30 k pmunder graduate or graduate with 1 year experience salary goes upto 45 k pmOnly whats up your resume on HR@7982739499Industry typeBPM / BPODepartmentCustomer Success, Service & OperationsRoleCustomer Retention - Voice / BlendedRole categoryVoice / BlendedEmployment typeFull Time, PermanentEducationGraduation Not Required

Need Fluent EnglishImmediate Joiners OnlyPure Customer service5 days Rotational shifts, 2 rotational offsGraduate freshers are welcomeUndergraduate with minimum 6 months bpo experience can applyDrop cv on 9330265060Industry typeBPM / BPODepartmentCustomer Success, Service & OperationsRoleCustomer Retention - Voice / BlendedRole categoryVoice / BlendedEmployment typeFull Time, PermanentEducationGraduation Not Required