Zolostays

HSR Layout, Bangalore

Planning and managing the events calendar for the college within specified budgets;activities would include indoor and outdoor sports and games, art and culture-relatedactivities, festival celebrations, experience-related events, and other activities related toentertainment & leisure. Build & maintain relationships with L1 Connects & parents. Addressing, and handling accommodations. Arranging college & hostel tours for students & parents; Managing workshops forstudents & teachers & re-directing queries with regards to admissions Executing all the identified activities offline at the college on a regular basis by workingclosely with internal and external stakeholders as well as vendors. Working closely with the marketing and branding team to develop appropriate communicationaround activities and engagements happening at the college, managing outreach channels(social media, mailing list, etc.) to spread the word about all the Zolo initiatives, especiallyevents. Tracking and monitoring participation, student feedback, cost, and effectiveness for eachactivity. Gather and analyze community feedback using measurable metrics to keep improvingand understanding what works.

KRAs1) Manage hostel wardens/supervisors wrt daily operations processes and compliances2) Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry,Hostel Management); Should be able to handle at least 4-5 properties/hostels3) Maintain a Customer Satisfaction Score of 4+ out of 5 across all services4) Work closely with the Account manager, Facilities team and Community team5) Ensure data sanctity for all hostel operations6) Assist account manager with management reviews in the form of strategy making initiatives, plan ofaction and action item updates.7) Escalation handling; Handle escalations pertaining to daily operations by routing them through adesignated channel