Zeta Cartech Pvt. Ltd.

Noida Sector 27

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued clients.Responsibilities:- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.- Identify and assess customer needs, and provide appropriate solutions and recommendations.- Manage and resolve customer complaints, ensuring customer satisfaction and retention.- Maintain accurate and detailed customer records, including interactions and transactions.- Collaborate with internal teams to address customer issues and escalate complex cases as necessary.- Stay up-to-date with product knowledge and company policies to effectively assist customers.- Proactively identify opportunities to enhance the customer experience and contribute to process improvements.Requirements:- Previous customer service experience in a fast-paced environment is preferred.- Excellent communication and interpersonal skills, with a strong focus on empathy and active listening.- Ability to multitask, prioritize, and manage time effectively.- Strong problem-solving skills and the ability to think critically under pressure.