Yennes

Coimbatore, Tamil Nadu

Job Profile:Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally Prime.Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.Clarify customer requirements; and confirm understanding of requirements.Provide/ give additional customer education as needed.Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.Eligibility:Knowledge of Tally mustExcellent Communication Skills in English /Tamil or Hindi and EnglishFresher Any Graduates, who have worked in Customer Service/support.Experienced Minimum 1-2 years of experience in customer support