Customer Support Executive

Job Profile:

Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.

Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally Prime.

Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.

Clarify customer requirements; and confirm understanding of requirements.

Provide/ give additional customer education as needed.

Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.

Eligibility:

Knowledge of Tally must

Excellent Communication Skills in English /Tamil or Hindi and English

Fresher – Any Graduates, who have worked in Customer Service/support.

Experienced – Minimum 1-2 years of experience in customer support

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Graduate (B.B.A, B.Com)

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office