Customer Support Executive

Yennes

1 - 5 Years
1 Openings
1.5 - 3.0 Lac/Yr
Face-to-Face interview
Chennai

Key Skills

Tally Tally Prime Tally ERP Tally Software Tally Certified Professional Tally Faculty Customer Support

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Job Description

Job Profile:

Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.

Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally Prime.

Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.

Clarify customer requirements; and confirm understanding of requirements.

Provide/ give additional customer education as needed.

Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.

Eligibility:

Knowledge of Tally must

Excellent Communication Skills in English /Tamil or Hindi and English

Fresher – Any Graduates, who have worked in Customer Service/support.

Experienced – Minimum 1-2 years of experience in customer support