Xpheno

BTM Layout, Bangalore

ONSITE POSITION FRESHERS CAN ALSO APPLY WITH GOOD CUMMUNICATION SKILLS AND REQURED BELOW SKILLS ALSOJob Title : Technical Support EngineerLocation - BangaloreBudget - 4.5 LPA + Night Shift AllowanceCab facility for pickup & drop for both male and female candidates.Candidates should be comfortable working in rotational night shifts.Experience: 0-1 yearsOnly apply candidates who qualified below criteria :B.E / B tech only (CS,ECE,CSE,EEE) from 2020, 2021 batchM.E / M tech only (CS,ECE,CSE,EEE) from 2020, 2021 batchAggregate of 60% MoreKnowledge on Microsoft Windows, AWS, Google cloud, LinuxJob DescriptionCorrespond or solve requests and issues raised from Customer regarding Citrix Products by Phone and Email.Create web contents for frequently asked questions to improve customer satisfaction.Need skill to search previous examples, gather information, and ability to do decision makingUnderstanding of virtual products, Windows Server, Linux Products, and Network preferrable- Structure recreate environment, workaround plan- Experience in Technical support to Enterprise is preferrableEnglish reading ability is a must since most of the documents are in English- Will cooperate with Sales' requests and escalation.RegardsSanjana kadamTalent Specialist Xpheno Pvt Ltd