Xodious Network Technologies

Chennai, Tamil Nadu

Responsibilities Candidates will need to have solid experience in delivery of web applications working in accordance with defined project framework and procedures. The role will involve all aspects of the software life-cycle from specification, design, development, deployment and support. Design, code, test, deploy, maintain, enhance, and support web portals Work with business customers and IT business analysts in translating requirements into plans and specifications. Create technical estimations Produce design and other technical documentation. Troubleshoot applications and make recommendations for improvement Troubleshoot application issues down to the network protocol level. Lead on and offshore teams Required Qualifications Bachelors degree A minimum of 7 years of Hands-On experience in Microsoft.NET and SQL Server Ability to support and maintain existing systems that use a variety of .NET technologiesADDITIONAL SKILLS REQUIRMENTStrong experience with C#, ASP.NET, HTML5, CSS, AJAX, JavaScript, Web Services, IIS Experience developing portals utilizing ASP.NET is required. Excellent understanding of Object-Oriented Programming and the Microsoft .NET Framework Ability to analyze, design, and implement components by applying best practices and coding standards. Experience building and consuming XML/JSON Web Services using RESTful APIs. Solid understanding of MS SQL/Server database and SQL language. Solid grasp of design patterns and refactoring Ability to gather and analyze business requirements to recommend optimal technical solutions Capable of being a cross functional team member as well as having the ability to work independently Experience with Agile development Ability to juggle multiple projects and shifting priorities

Customer Support Executive Requirements: A bachelors degree. Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. Customer Support Executive Responsibilities: Answer phone calls in a more professional manner and provide information about products and services as required by the callers They are responsible for taking ownership on customer complaints and give a call back post resolution. Render administrative support to other customer care team members when the need arises, or as instructed Follow up customers and their complaints; ensuring that customers requests are attended to accordingly Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark Identify tasks critical to keeping customer satisfaction levels in check Ensure maximized productivity and minimized costsADDITIONAL SKILLS REQUIRMENTRotational Shift /Rotational OFF