customer support executive requirements: • a bachelor’s degree. • excellent interpersonal and written and oral communication skills. • knowledge of crm systems. • computer skills. • knowledge of mediation and conflict resolution techniques is preferable. customer support executive responsibilities: • answer phone calls in a more professional manner and provide information about products and services as required by the callers • they are responsible for taking ownership on customer complaints and give a call back post resolution. • render administrative support to other customer care team members when the need arises, or as instructed • follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly • establish and monitor the standards for customer service in the company. this is achieved using a recognized and comprehensive benchmark • identify tasks critical to keeping customer satisfaction levels in check • ensure maximized productivity and minimized costs
additional skills requirment
rotational shift /rotational off