Wine Park

Kurla, Mumbai

Roles and ResponsibilitiesExcellent English and Hindi Communication Skills for handling customer queries of beauty cosmetic products.Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer / client accounts through open and interactive communication Responsible to do end to end coordination with high end clients Provide Skills requiredFollows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.Responsible to do end to end coordination with high end clientsPC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software.Provides information regarding availability of in stock and out of stock items.The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

Job Duties & responsibility: Design and implement social media strategy to align with business goals. Social MEDIA Overall Content Designing, Planning, Strategising & Execution WITH OUR TEAM Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Collaborate with outside agencies for social media and emailers. Responsible for emailers and whats app broadcast message strategy. Monitor SEO and web traffic metrics Perform research on current benchmark trends and audience preferences Communicate with followers, respond to queries in a timely manner and monitor customer reviews Oversee social media accounts design (e.g. Facebook timeline cover, profile pictures and blog layout) Suggest and implement new features to develop brand awareness, like promotions and competition Stay up-to-date with current technologies and trends in social media, design tools and applications Participation IN Product Creative Photography, Brands' Lookbook & Campaign SHOOT Content, VIDEO Content Creation WITH outside agencies Social MEDIA Marketing (SMM) Execution AS PER Targets & Across ALL Available Platforms FOR BEST Market REACH. Uniformity OF Brands' DATA Across ALL Social MEDIA Platforms WITH Enhancement OF Brands' USP/ Culture, IMAGE, ETC. DEEP Analytics STUDY ON Existing Social MEDIA DATA & Strategy BUILD-UP TO Increase THE Engagement BY 10X DAILY Posting Across ALL Handles & Creation OF Stories , Creative Writing & Layout Designing TO BE WELL Executed AS PER MONTH ON MONTH PLAN. DAILY Reports/ AS PER SOPS & Weekly Review Meetings