Werize

HSR Layout, Bangalore

Role Description: As a Tele-Collection Associate at WeRize, you will be responsible for recovering overdue payments by contacting customers via phone. You will negotiate repayment plans, track outstanding debts, and ensure timely collections while adhering to financial regulations. Key Responsibilities: Contact customers to follow up on overdue payments and negotiate repayment plans. Monitor accounts to track outstanding debts and encourage timely payments. Investigate historical data and use available databases to locate defaulters. Negotiate settlements and ensure compliance with company policies. Escalate cases to managers when necessary and work towards collection targets. Maintain accurate records and report on collection activities. Attributes we are looking for: Graduate with at least 1 Year of experience in outbound tele-collections. Strong negotiation and persuasion skills. Fluency in Hindi is mandatory; knowledge of Kannada, Malayalam, Bengali, Tamil, or Telugu is a plus. Basic computer literacy for tracking and managing collections data.

Role Description:1) Coordinate efforts to collect debts.2) Create plans and strategies for collecting debts.3) Adhering to financial laws on the regulation of debt collection.4) Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans. 5) Search publicly available databases to track down people who default on debt.6) Negotiate settlements to receive payments on certain percentages of debt.7) Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.8) When necessary, escalating calls to managers.9) Work in accordance with key performance metrics.10) Monitor accounts to identify outstanding debts.11) Investigate historical data for each debt.12) Find and contact clients to ask about their overdue payments.13) Take actions to encourage timely debt payments.14) Report on collection activity and accounts receivable status.Attributes we are looking for:1) A graduate with minimum 6 months experience in collection tele calling inbound or outbound with fluency in Bengali, Gujarati or Haryanvi.2) Computer literateJob Types: Full-time, PermanentPay: 250,000.00 - 350,000.00 per yearBenefits:1) Health insurance2) Provident Fund