Vtrio Solutions Pvt Ltd

Kakkanad, Kochi

Job Location -Infopark, KochiGeneral Requirements: Fluent Written and Spoken English Ability to answer and make support phone calls Experience in customer service / technical support roles. Ability to work in a team environment Experience with Magento and Able Commerce is a huge plus! Able and willing to work rotation shifts. Shifts are: 8PM-4AM, 4AM-12PM, and 12PM-8PM CST Responsibilities: - High level technical support and customer service. - Phone Calls, Live Chat, Support Ticket, and Email - Work with a team to maintain and improve an expansive infrastructure of hosting servers running on Windows and Linux with various software configurations. - Support a team of developers as a resource while developing client's websites. - New website launches and website migrations from both internal and external hosting servers. Linux/Network Experience, skills and responsibilities: - WHM/cPanel - DNS Configuration - SSH/Command Line - Bash scripting - Network configuration/administration including NAT - SQL Server administration - Experience with LiteSpeed Web Server, LSCache, and CloudLinux running WHM/cPanel - Experience with virtualization and virtual machines - Experience with git in a development environment Windows Experience: Important - IIS management - Windows Networking - SQL server management - Remote Desktop services - Windows security and hardening Optional - Vmware (optional) - Scale cluster (optional) - WinFTP (optional) - Filezilla server (optional) - Domain controllers and Active Directories management (optional)