VST MOTORS

Chennai, Tamil Nadu

To generate leads & converting the leads into successful sales. To improve Sales Satisfaction Index Scores by following the standard procedures. Ensure to create an excellent end to end sales experience for the customer through personalized customer handling. Assist the customer at all stages of the interaction and understanding his/her needs and requirements from the vehicle and help him in decision making. Adherence to all the sales processes and maintaining different forms Customer data inquiry form, Test drive feedback forms etc. Cater to leads passed on through different channels such as website links, virtual showroom. To consistently plan, monitor and achieve sales targets. To generate revenue to the dealership through accessories, insurance and finance products, POC converting used car. To track the competition performance for his assigned territory. To generate leads through activities at different prospective locations. To be physically present and introduce the customer to the service advisor during delivery process. To build and sustain long term relationships with the customers.

To provide qualified leads and book appointments for the sales team, to generate new business. To build effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language. To identify and qualify opportunities for cross selling products to generate business and increase profitability. To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues. To support the companys customer service strategy by providing professional and effective services to all customers, to meet expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines. To communicate courteously with all customers by telephone, email and face to face, building positive relationships, and progressing issues and queries to a successful conclusion at the earliest time. To deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome To identify renewal opportunities and gather customer information to ensure efficiency of renewal process. To provide line management with reports or information as required. To work as part of a team to achieve the departmental standards. To work together with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability. To provide sales support and / or assistance to other team members on product solutions. To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department. To be willing to listen to and support colleagues an