Vridhee Innovations Pvt. Ltd.

Greater Noida, Uttar Pradesh

Position Overview:The Ed Tech ERP and LMS Support Executive is a vital member of the customer support team, responsible for providing technical assistance and guidance to educational institutions and end-users utilizing the ERP (Enterprise Resource Planning) solutions and LMS. This role involves troubleshooting, resolving issues, and ensuring that clients receive the necessary support to maximize the value of their ERP systems.Key Responsibilities:1. Customer Assistance: Provide timely and effective technical support to educational institutions and end-users through various channels, including phone, email, chat, and remote desktop assistance.2. Issue Resolution: Diagnose and resolve technical problems, system errors, and user inquiries related to the ERP system. Escalate complex issues to higher levels of support as needed.3. Documentation: Maintain detailed records of customer interactions, issues, and solutions in a CRM (Customer Relationship Management) system, ensuring accurate and up-to-date documentation.4. Training: Assist clients and end-users in understanding the features and functionalities of the ERP system, offering guidance and training as necessary.5. Problem Analysis: Analyze recurring technical issues and work with the development and QA teams to identify root causes and implement permanent solutions.6. Updates and Upgrades: Assist clients in updating or upgrading their ERP systems to the latest versions, ensuring a seamless transition and minimal disruption.7. Feedback Collection: Collect feedback from clients regarding their experiences with the ERP system and report it to the product development team for continuous improvement.8. Quality Assurance: Conduct quality assurance checks to ensure that resolved issues meet the necessary standards and client expectations.9. Knowledge Sharing: Contribute to the creation and maintenance of a knowledge base, including FAQs and troubleshooting guides, to empower clients to resolve common issues in

Job Description:Position Overview: Pres sales manager (Ed-tech industry) plays a crucial role in driving revenue growth for the company by selling ERP solutions tailored to the needs of educational institutions. This position involves identifying and building relationships with potential clients, understanding their unique requirements, and presenting customized ERP solutions to meet those needs.Key Responsibilities:1. Market Research: Conduct thorough research on the education technology sector, including trends, competition, and potential customers, to identify sales opportunities.2. Lead Generation: Develop and execute lead generation strategies to identify and qualify potential clients, including schools, colleges, universities, and other educational organizations.3. Client Engagement: Initiate contact with prospects through various means, including cold calls, emails, networking events, and referrals, to introduce the company's ERP solutions.4. Needs Assessment: Collaborate with prospective clients to understand their specific needs and challenges related to administrative and academic management within the educational institution.5. Product Presentation: Create and deliver compelling presentations and demonstrations of the ERP solution, showcasing how it can address the client's unique requirements and enhance efficiency and productivity.6. Customized Solutions: Work closely with the technical team to tailor ERP solutions to the client's needs, ensuring they meet both short-term and long-term goals.7. Proposal Preparation: Prepare detailed proposals, including pricing, implementation timelines, and service agreements, to present to clients.8. Negotiation: Engage in negotiations with clients to reach mutually beneficial agreements, addressing any concerns or objections they may have.Closing Deals: Close sales and achieve revenue targets by obtaining signed contracts and purchase orders from clients.Relationship Management: Foster long-term relations