Vcidex Solutions Private Limited

Ekkatuthangal, Chennai

Roles and Responsibilities Ability to accurately collect requirements and estimating the efforts involved. Oral communication and competency in presentation software like Microsoft PowerPoint, Google Slides, or Keynote. Identify prospective customers, lead generation and conversion. Handling queries and communicating with customers through service desk, calls, messages, e-mail, or any other sources available. Handling escalation calls from customers and helping them resolve queries. Answer calls professionally to provide information about products and services. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Resolve complaints and provide information. Follow up to ensure that appropriate actions were taken on customer requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.