Roles and Responsibilities
• Ability to accurately collect requirements and estimating the efforts involved.
• Oral communication and competency in presentation software like Microsoft PowerPoint, Google Slides, or Keynote.
• Identify prospective customers, lead generation and conversion.
• Handling queries and communicating with customers through service desk, calls, messages, e-mail, or any other sources available.
• Handling escalation calls from customers and helping them resolve queries.
• Answer calls professionally to provide information about products and services.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Resolve complaints and provide information.
• Follow up to ensure that appropriate actions were taken on customer requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.