US Technosoft Pvt Ltd

Delhi

We are seeking a dynamic and tech-savvy Software Support Associate to join our team in Delhi. Whether you are a fresher or have up to 1 year of experience, if you have a passion for troubleshooting and providing exceptional technical support, this opportunity is for you!Key Skills: - Software Troubleshooting & Problem Solving- Phone & Email Technical Support- Excellent Communication & Interpersonal Skills- Proficient in Ticketing Portal/Software- Basic Computer Skills & MS OfficeResponsibilities:- Provide technical assistance for computer software-related queries- Resolve issues for staff via phone, in person, or electronically- Log bugs and enhancement requests- Perform software installations, configurations, and updates as needed- Create and maintain tips and tricks solutions for efficient user support- Resolve technical issues in a timely manner using available company resources- Monitor and maintain computer systems and networks- Set up new user accounts and profiles, and address password-related issues- Familiarity with Ticketing Portal/Software