We are seeking a dynamic and tech-savvy Software Support Associate to join our team in Delhi. Whether you are a fresher or have up to 1 year of experience, if you have a passion for troubleshooting and providing exceptional technical support, this opportunity is for you!
Key Skills: - Software Troubleshooting & Problem Solving
- Phone & Email Technical Support
- Excellent Communication & Interpersonal Skills
- Proficient in Ticketing Portal/Software
- Basic Computer Skills & MS Office
Responsibilities:
- Provide technical assistance for computer software-related queries
- Resolve issues for staff via phone, in person, or electronically
- Log bugs and enhancement requests
- Perform software installations, configurations, and updates as needed
- Create and maintain tips and tricks solutions for efficient user support
- Resolve technical issues in a timely manner using available company resources
- Monitor and maintain computer systems and networks
- Set up new user accounts and profiles, and address password-related issues
- Familiarity with Ticketing Portal/Software
Experience : 0 - 1 Years
No. of Openings : 3
Education : Any Bachelor Degree
Role : Software Support Associate
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : Male
Job Country : India