Tvg Global LLP

Kozhikode, Kerala

o Managing Payables and Receivables.o Performing Bank Reconciliation.o Handling Cash Transactions with accuracy and integrity.o Preparing daily financial reports and summaries.2. Reporting o Preparing and sharing regular updates on financial transactions o Collaborating with HR to address any employee queries relatedtofinance

Pantry Management: Oversee the organization and cleanliness of the pantry. Ensure the fridge is stocked with healthy options and pantry items are well-organized.Overall Cleanliness: Maintain a clean and orderly office environment, including common areas, meeting rooms, and workstations. Coordinate with cleaning staff to ensure high standards of hygiene are met.Program Coordination: Plan and organize wellness programs and initiatives for employees. Coordinate with external vendors and service providers to deliver wellness activities.Data Entry & Support to Accounts Department: Assist the Accounts Department with accurate and timely data entry tasks. Maintain and update financial records as required.Technical Coordination: Serve as the first point of contact for technical issues within the office. Coordinate repairs and resolve technical glitches promptly with appropriate vendors or IT support.Plant Care: Manage the upkeep of office plants, ensuring they contribute to a healthy work environment. Coordinate with plant service providers or manage in-house care.Office Supplies Management: Monitor and manage office supply inventory, ensuring necessary items are always available. Place orders and coordinate with suppliers for timelyrestocking.

Client Consultation : Engage with clients via email, WhatsApp, and phone calls to address inquiries, provide guidance, and ensure a positive client experience.Visa Coordination : Gather and validate necessary documents, assist in booking embassy appointments, and liaise with the operations team to streamline the visa application process.Client Relationship Management : Build and maintain strong client relationships through effective communication, showcasing professionalism and empathy.Sales and Service Presentation : Promote and present visa-related services to clients, addressing their needs and upselling relevant solutions.Analysis and Reporting : Analyze client feedback and interaction data to identify trends and suggest improvements to processes.Collaboration : Work closely with cross-functional teams to enhance communication and operational efficiency.

As an Operations Associate, you will play a crucial role in ensuring the smooth functioning of our operations, with a primary focus on drafting, client coordination, and related tasks. Your responsibilities will include:Client Coordination:Act as a key point of contact for clients, addressing inquiries, providing information, and ensuring a high level of customer satisfaction.Coordinate with clients to understand their travel requirements, preferences, and any special requests.Drafting and Documentation:Prepare and draft travel itineraries, proposals, and other documents as needed.Ensure accuracy and attention to detail in all written communication and documentation.Operational Support: with internal teams, including sales, marketing, and customer service, to streamline operations and enhance the overall client experience. in the implementation of operational processes