Tuanz Silver Jewellery

Borivali, Mumbai

Job Summary:We are looking for a dynamic and customer-focused Sales Executive to join our silver Jewellery showroom. The ideal candidate will be responsible for assisting customers, driving sales, and delivering an excellent in-store experience while maintaining the brand.

We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.**Key Responsibilities:**- **Customer Support:** Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- **Order Processing:** Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- **Documentation:** Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- **Problem Resolution:** Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- **Team Collaboration:** Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.**Required Skills and Expectations:**The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.

We are looking for a Digital Marketing Executive to join our team in Mumbai. This role is open to fresh graduates or those with up to two years of experience.**Key Responsibilities:**- **Social Media Management**: Manage and grow our presence on platforms like Facebook, Instagram, and Twitter by creating engaging content and interacting with followers.- **Content Creation**: Develop creative and appealing content for blogs, websites, and social media, ensuring it aligns with our brand voice and resonates with our audience.- **SEO Implementation**: Use basic Search Engine Optimization techniques to enhance our website visibility and improve our rankings on search engines.- **Email Marketing**: Assist in designing and sending out newsletters and promotional emails to our subscriber list, aiming to increase engagement and conversions.- **Analytics Tracking**: Monitor and analyze the performance of marketing campaigns, using tools like Google Analytics to understand audience behavior and improve future strategies.- **Collaboration with Teams**: Work closely with sales and design teams to align marketing efforts and contribute ideas for campaigns and promotions.To be successful in this role, candidates should possess strong communication skills and creativity. A good understanding of social media platforms and digital marketing trends is essential. Familiarity with content management systems and basic analytics tools will be an advantage. A positive attitude and willingness to learn are important, as the digital marketing landscape is always evolving.