Tripy Package

Noida Sector 2

About the jobCompany DescriptionTripy Package is an innovative travel company dedicated to delivering seamless, transparent, and memorable travel experiences across India. Departing from traditional travel platforms, Tripy Package offers curated, directly bookable travel packages in collaboration with verified local vendors, hotels, and trip captains. With a strong focus on transparency, quality, and customer experience, we specialize in creating personalized travel plans for solo travelers, couples, and groups. Operating in destinations like Himachal Pradesh, Uttarakhand, Jammu & Kashmir, Goa, and Rajasthan, we combine robust on-ground execution with an in-house product and operations team to make trips smoother, safer, and more enjoyable.Company: Tripy PackageLocation: Noida, Sector 2Job Type: Full-Time (Onsite- Intership)Salary range- Rs.10,000Number of Positions: 2Freshers are welcomeAbout the RoleTripy Package is looking for dedicated and customer-focused Travel Experience Coordinator to join our team at our Noida Sector 2 office. This is a full-time onsite Internship role ideal for freshers looking to begin their career in client service, and seeking to enhance their expertise in the travel and tourism industry.The selected candidates will be responsible for managing client interactions, resolving queries efficiently, and ensuring a seamless service experience. The role requires strong communication skills, professionalism, and a client-first mindset.Roles & Responsibilities1. Client Communication & Query HandlingServe as the primary point of contact for client via phone calls, emails, chat, and messaging platformsRespond to client inquiries promptly and professionallyProvide detailed and accurate information about travel packages, services, pricing, and policiesMaintain high standards of communication and service etiquette2. Booking Assistance & CoordinationAssist clients throughout the booking and confirmation processCoordinate with internal departments (sales, operations, accounts) for booking confirmations and updatesVerify and maintain accurate client information and documentationSupport client with itinerary explanations and travel-related assistance3. Issue Resolution & Complaint ManagementIdentify client concerns and offer appropriate solutions in accordance with company policiesEscalate complex cases to senior team members when requiredConduct follow-ups to ensure complete resolution and client satisfactionMaintain proper documentation of complaints and resolutions4. Customer Relationship & Service QualityDeliver consistent, high-quality client serviceBuild and maintain long-term client relationshipsEnsure a positive brand image in all client interactionsMeet service standards, response timelines, and performance metrics5.Data Management & ReportingMaintain accurate records in CRM systems and internal databasesPrepare daily reports of client interactions and service activitiesEnsure confidentiality and data accuracy at all times6. Process Compliance & Team CollaborationFollow company policies, SOPs, and operational guidelinesParticipate in internal training sessions and performance reviewsCollaborate effectively with cross-functional teamsContribute to process improvements and service enhancement initiativesRequired Skills & QualificationsEducational background in Tourism, Travel, or Hospitality Management (Mandatory)Strong verbal and written communication skillsGood interpersonal and problem-solving abilitiesBasic computer proficiency (MS Office, email handling, CRM tools)Ability to manage multiple tasks efficientlyProfessional attitude and Client-oriented approachPersonal AttributesPolite and patient demeanourResponsible and detail-orientedWillingness to learn and growAbility to work in a fast-paced environmentStrong teamwork and coordination skillsWhat We OfferFull-time internship onsite opportunity in Noida Sector 2Professional and supportive work environmentHands-on exposure to the travel and tourism industrySkill development and career growth opportunitiesPerformance-based future growth prospects Join Us If you are passionate about client service and want to build a strong career foundation in the travel industry, we invite you to apply for the Travel Experience Coordinator position at Tripy Package.