Travel Consultant Fresher

About the job

Company Description

Tripy Package is an innovative travel company dedicated to delivering seamless, transparent, and memorable travel experiences across India. Departing from traditional travel platforms, Tripy Package offers curated, directly bookable travel packages in collaboration with verified local vendors, hotels, and trip captains. With a strong focus on transparency, quality, and customer experience, we specialize in creating personalized travel plans for solo travelers, couples, and groups. Operating in destinations like Himachal Pradesh, Uttarakhand, Jammu & Kashmir, Goa, and Rajasthan, we combine robust on-ground execution with an in-house product and operations team to make trips smoother, safer, and more enjoyable.

Company: Tripy Package

Location: Noida, Sector 2

Job Type: Full-Time (Onsite- Intership)

Salary range- ,000

Number of Positions: 2

Freshers are welcome

About the Role

Tripy Package is looking for dedicated and customer-focused Travel Experience Coordinator to join our team at our Noida Sector 2 office. This is a full-time onsite Internship role ideal for freshers looking to begin their career in client service, and seeking to enhance their expertise in the travel and tourism industry.

The selected candidates will be responsible for managing client interactions, resolving queries efficiently, and ensuring a seamless service experience. The role requires strong communication skills, professionalism, and a client-first mindset.

Roles & Responsibilities

1. Client Communication & Query Handling

Serve as the primary point of contact for client via phone calls, emails, chat, and messaging platforms

Respond to client inquiries promptly and professionally

Provide detailed and accurate information about travel packages, services, pricing, and policies

Maintain high standards of communication and service etiquette

2. Booking Assistance & Coordination

Assist clients throughout the booking and confirmation process

Coordinate with internal departments (sales, operations, accounts) for booking confirmations and updates

Verify and maintain accurate client information and documentation

Support client with itinerary explanations and travel-related assistance

3. Issue Resolution & Complaint Management

Identify client concerns and offer appropriate solutions in accordance with company policies

Escalate complex cases to senior team members when required

Conduct follow-ups to ensure complete resolution and client satisfaction

Maintain proper documentation of complaints and resolutions

4. Customer Relationship & Service Quality

Deliver consistent, high-quality client service

Build and maintain long-term client relationships

Ensure a positive brand image in all client interactions

Meet service standards, response timelines, and performance metrics

Management & Reporting

Maintain accurate records in CRM systems and internal databases

Prepare daily reports of client interactions and service activities

Ensure confidentiality and data accuracy at all times

6. Process Compliance & Team Collaboration

Follow company policies, SOPs, and operational guidelines

Participate in internal training sessions and performance reviews

Collaborate effectively with cross-functional teams

Contribute to process improvements and service enhancement initiatives

Required Skills & Qualifications

Educational background in Tourism, Travel, or Hospitality Management (Mandatory)

Strong verbal and written communication skills

Good interpersonal and problem-solving abilities

Basic computer proficiency (MS Office, email handling, CRM tools)

Ability to manage multiple tasks efficiently

Professional attitude and Client-oriented approach

Personal Attributes

Polite and patient demeanour

Responsible and detail-oriented

Willingness to learn and grow

Ability to work in a fast-paced environment

Strong teamwork and coordination skills

What We Offer

Full-time internship onsite opportunity in Noida Sector 2

Professional and supportive work environment

Hands-on exposure to the travel and tourism industry

Skill development and career growth opportunities

Performance-based future growth prospects

🤝 Join Us If you are passionate about client service and want to build a strong career foundation in the travel industry, we invite you to apply for the Travel Experience Coordinator position at Tripy Package.

• Experience

  Fresher

• No. of Openings

  2

• Education

  Graduate (B.A, BHM, B.Sc, BHMS, Professional Degree, Certificate/Diploma/Others)

• Role

  Travel Consultant

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Internship

• Work Location Type

  Work from Office