Tribiz India

Noida, Uttar Pradesh

As an International Voice Process Executive, you will be responsible for handling customer interactions and providing support in a professional manner. Your role will involve communicating with clients from various countries, ensuring their queries are resolved efficiently.**Key Responsibilities:**- **Customer Interaction:** Engage with customers through phone calls, addressing their questions and concerns about products or services, ensuring satisfaction.- **Problem Solving:** Identify and understand issues faced by customers and provide appropriate solutions in a timely manner, aiming for first-call resolution.- **Record Keeping:** Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken, ensuring information is logged into the company database.- **Team Collaboration:** Work closely with your colleagues and supervisors to improve service quality and share insights on customer feedback, fostering a supportive work environment.- **Meeting Performance Metrics:** Aim to meet or exceed performance goals set by the management, including call handling time and customer satisfaction scores.**Required Skills and Expectations:**- Strong verbal communication skills are essential for effectively engaging with international customers.- A good understanding of customer service principles is expected to help maintain high satisfaction levels.- Basic technical skills are necessary to navigate computer systems and support tools used during calls.- Flexibility to adapt to changing situations and a willingness to learn new processes and tools.- A positive attitude and the ability to work well in a team setting will enhance workplace dynamics. Candidates should possess a minimum educational qualification of 12th grade and have between 0 to 3 years of experience in a similar role.

Outbound Voice Process Telle caller (International)Position SummaryMake outbound calls to international clients to promote products/services, generate leads, and ensure customer satisfaction.Key Responsibilities:Contact international customers to promote products/services and generate leads.Address customer needs, maintain a positive demeanor, build relationships.Upsell products/services, achieve sales targets.Record call details, maintain accurate records.Troubleshoot issues, escalate unresolved problems.Adhere to company policies and scripts.

Lead GenerationWe are hiring lead generation excutive it's totally australian outbound and international voice process.. you have just generate the leads for sollar panel's.Job Description: Outbound Voice Process Telecaller (International)Position SummaryMake outbound calls to international clients to promote products/services, generate leads, and ensure customer satisfaction.Key Responsibilities:Contact international customers to promote products/services and generate leads.Address customer needs, maintain a positive demeanor, build relationships.Upsell products/services, achieve sales targets.Record call details, maintain accurate records.Troubleshoot issues, escalate unresolved problems.Adhere to company policies and scripts.Skills and Qualifications:Excellent verbal communication in English (and other required languages).Strong customer service and sales skills.Patience, empathy, cultural sensitivity.Basic computer proficiency.Flexible hours for different time zones.