Design, develop and plan products/ itineraries in line with the needs of modern-day travellers. Handle end-to-end travel arrangements (airlines, hotels, experiences, visas, etc). Interact with clients over the phone, email, offering sound advice and information related to products and destinations. Convert customer enquiries into bookings and generate revenue for the organization. Maximize profitability through negotiation with suppliers. Deliver outstanding levels of customer service with a view to exceeding customer expectations. Provide regular reporting to management. Organize and attend tourism events, conferences, workshops, seminars and exhibitions. Constantly update/modify holiday...