• Design, develop and plan products/ itineraries in line with the needs of modern-day travellers.
• Handle end-to-end travel arrangements (airlines, hotels, experiences, visas, etc).
• Interact with clients over the phone, email, offering sound advice and information related to products and destinations.
• Convert customer enquiries into bookings and generate revenue for the organization.
• Maximize profitability through negotiation with suppliers.
• Deliver outstanding levels of customer service with a view to exceeding customer expectations.
• Provide regular reporting to management.
• Organize and attend tourism events, conferences, workshops, seminars and exhibitions.
• Constantly update/modify holiday...