Toughglass India Pvt Ltd

Infantry Road, Bangalore

Job descriptionMonitoring and Managing the Security office work.Employees official timings monitoring and coordinating with Security Supervisor, ensure that entries are in order.Inward and outward register maintaining.passing the entries Perform administrative work, including scheduling, maintaining files and sorting mail for the Human Resources departmentEnter employment of Casuals helpers data into computer databaseTrack and update hourly employee leaves of absenceAssist HR supervisors with the hiring process, including submitting job postings online and scheduling candidate interviewsCross checking the Dispatch slips and Invoice- physical checking is required.Coordinate logistics for new hire orientations and employee training sessions

JOB DESCRIPTIONJOB PURPOSE The role of the Customer Relationship Management (CRM) Executive is becoming even more important as organisations realise the necessity of increasing their knowledge of their target market. As well as dealing with customer requests, you must offer ideas andQUALIFICATION/EXPERIENCE/SKILLS REQUIREDQUALIFICATION - BSc/BA in Business Administration, Marketing or a related field.SKILLS- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Sales force), a customer-oriented attitude, Excellent communication and negotiation skills, Problem-solving aptitude, Ability to work well with a team.RESPONSIBILITIES1. Building and maintaining profitable relationships with key customers.2. Overseeing the relationship with customers handled by your team.3. Resolving customer complaints quickly and efficiently.4. Keeping customers updated on the latest products in order to increase sales.5. Meeting with managers in the organization to plan strategically.6. Expanding the customer base by up selling and cross-selling.7. Understanding key customer individual needs and addressing these.8. Conducting business reviews using CRM programs.9. Knowing your competition and strategizing accordingly.10. Create plans to address clients business needs11. Advise clients on creating profitable processes12. Schedule regular meetings with customers to ensure they are satisfied.13. Act as point of contact for complaints and escalate issues as appropriate.14. Help sales team up-sell or cross-sell services and products.15. Ensure both the company and clients adhere to contract terms16. Study competition to find new ways to retain customers17. Set sales and revenue targets and work diligently to meet them18. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs