Customer Care Executive - Attibele

Toughglass India Pvt Ltd

JOB DESCRIPTION

JOB PURPOSE The role of the Customer Relationship Management (CRM) Executive is becoming even more important as organisations realise the necessity of increasing their knowledge of their target market. As well as dealing with customer requests, you must offer ideas and

QUALIFICATION/EXPERIENCE/SKILLS REQUIRED

QUALIFICATION - BSc/BA in Business Administration, Marketing or a related field.

SKILLS- Proficient in MS Office, with working knowledge of CRM platforms (. Sales force), a customer-oriented attitude, Excellent communication and negotiation skills, Problem-solving aptitude, Ability to work well with a team.

RESPONSIBILITIES

1. Building and maintaining profitable relationships with key customers.

2. Overseeing the relationship with customers handled by your team.

3. Resolving customer complaints quickly and efficiently.

4. Keeping customers updated on the latest products in order to increase sales.

5. Meeting with managers in the organization to plan strategically.

6. Expanding the customer base by up selling and cross-selling.

7. Understanding key customer individual needs and addressing these.

8. Conducting business reviews using CRM programs.

9. Knowing your competition and strategizing accordingly.

10. Create plans to address clients business needs

11. Advise clients on creating profitable processes

12. Schedule regular meetings with customers to ensure they are satisfied.

13. Act as point of contact for complaints and escalate issues as appropriate.

14. Help sales team up-sell or cross-sell services and products.

15. Ensure both the company and clients adhere to contract terms

16. Study competition to find new ways to retain customers

17. Set sales and revenue targets and work diligently to meet them

18. Collaborate with internal teams (. sales, engineers, senior management) to address customers needs

• Experience1 - 4 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleCustomer Care Executive
• Industry TypeManufacturing / Production / Quality
• GenderMale
• Job CountryIndia