Titan Solutions

Bandra West, Mumbai

Provide face-to-face and telephonic counselling to clients regarding services offeredUnderstand client requirements and resolve queries professionally and accuratelyManage daily center operations and ensure a smooth client experienceMaintain client records, follow-ups, and documentationCoordinate with internal teams to ensure timely service deliveryHandle walk-in clients and convert inquiries into leadsMaintain confidentiality of client informationPrepare basic reports and maintain data using computer systemsEnsure the center meets company standards and targets

Communicate with US & Canadian clients via phone calls, emails, WhatsApp, and video meetingsUnderstand client requirements and provide clear, accurate information about servicesHandle inbound and outbound calls professionally during North American business hoursFollow up with leads, clients, and partners in a timely mannerMaintain proper records of client interactions and communication logsCoordinate with internal teams to ensure smooth service deliveryAddress client queries, concerns, and objections politely and confidentlyBuild long-term relationships with international clientsEnsure compliance with company communication standards and processes