The Monarch Group of Hotels

Viman Nagar, Pune

Job Title: F&B Service AssociateReports to:F&B Manager/SupervisorJob Summary:We are seeking a highly skilled and enthusiastic F&B Service Associate to join our team. The successful candidate will be responsible for providing exceptional dining experiences to our guests, ensuring that they receive outstanding service and hospitality.Key Responsibilities:1. Greet and Serve Guests: Welcome guests, take orders, serve food and beverages, and ensure that guests' needs are met.2. Maintain High Standards: Ensure that the dining area is clean, tidy, and well-maintained, adhering to health and safety standards.3. Food and Beverage Knowledge: Possess knowledge of menu items, ingredients, and preparation methods to answer guests' questions.4. Handle Guest Complaints: Respond promptly to guest complaints, resolving issues professionally and courteously.5. Teamwork: Collaborate with kitchen staff, bartenders, and other service staff to ensure seamless service delivery.6. Cash Handling: Handle cash, credit card transactions, and operate the point-of-sale system accurately.7. Maintain Accurate Records: Record orders, manage inventory, and maintain accurate records of sales and inventory.8. Adhere to Hotel Policies: Comply with hotel policies, procedures, and standards, ensuring that guests receive consistent and exceptional service.Requirements:1. Education: High school diploma or equivalent required. Hospitality or food and beverage certification preferred.2. Experience: Minimum 1-2 years of experience in F&B service, preferably in a hotel or restaurant environment.3. Language: Fluency in English required. Additional language skills an asset.4. Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and move quickly and efficiently.5. Availability: Flexibility to work varied shifts, including evenings, weekends, and holidays.Skills:1. Excellent Communication: Strong verbal and non-verbal communication skills.2. Attention to