The Fern Kadamba Hotel & Spa

Velhe Gaon, Goa

A Restaurant Manager makes sure the restaurant runs smoothly. They hire and train staff following company policies. In addition, Restaurant Managers speak with customers about any concerns or problems, while also creating work schedules.

Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.Planning drink menus and informing customers about new beverages and specials.Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.Checking identification to ensure customers are the legal age to purchase alcohol.Taking inventory and ordering supplies to ensure bar and tables are well-stocked.Adhering to all food safety and quality regulations.Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.Developing new cocktail and Mocktail recipes.

Change bed linen and make bedsReplace used towelsSweep and mop floorsVacuum carpetsDust furnitureReplenish bath care products (e.g. soap and shampoo)Restock beverages and food items in the mini-barClean public areas, like corridorsReport any technical issues and maintenance needsAddress guests queries (e.g. on additional services)Help guests retrieve lost itemsEnsure all assigned rooms are clean and tidy by the end of the shiftFollow hotel security guidelines

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.Scheduling staff shifts and organizing replacements as required.Investigating and addressing complaints regarding poor housekeeping service.Providing training to the housekeeping staff.Regularly taking inventory of cleaning supplies and ordering stock as needed.Issuing cleaning supplies and equipment to housekeeping staff as needed.Screening housekeeping applicants and recommending promotions, transfers, and dismissals.Performing various cleaning duties in instances of staff shortages.

Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance to all established standards.Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel.Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.Coordinate with laundry department and assist to clean guestrooms.

Assist in creating a warm and welcoming environment for our guests Ensure that guests are seated and provided with menus promptly Ensure that all guests requests and queries are responded to promptly and effectively and anexceptional service is delivered to guests at all times Familiarise yourself with the menu and as much information about the food and beverage offeringavailable in order to answer any questions guests may have Take food and beverage orders and ensure that orders are communicated to the kitchen and barpromptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectationsensuring an exceptional level of service is maintained at all times Set up, clear and promptly service tables after use to ensure that guests can be seated in a timelymanner Ensure the restaurant areas are clean and well presented at all times and assist with cleaning andhousekeeping duties as required Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all timesand ensure that any guest complaints and comments are reported to management Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures Prepare all back of house service points with regard to expected numbers for breakfast, lunch ordinner requirements as necessary Assist in the set up and preparation, and provide service duties for functions as required Support the kitchen staff as and when required and in accordance with hygiene and safety regulations Ensure that all front of house and guest areas are well maintained at all times Any other duties as directed by the Restaurant & Bar Manager or other member of the managementteam