Tentacle Info Tech India Pvt Ltd

Karapakkam, Chennai

Role Program Manager (TL)Exp 10 + Yrs Location Gurugram Work mode Work from Office Hire mode - C2H (1 yr - Contract to Hire )Title- Program ManagerRequired Skills - (Project, Operations & Financial Management Skills)- Solid understanding and experience closely working with technical documentation (PRDs, BRDs, User Guides, etc)- Experienced in a project managing large and small technical projects and working with a team of engineers and across different time zones- Experienced in large operations management and operational metrics (e.g SLAs, CSAT, etc.)- Ability to work with numbers and understanding of financial management processes (for example maintaining forecasts, accruals, invoice & PO management)- Good data analysis skills to analyze data, identify trends and create recommendations & simple dashboard views (e.g Pivot tables, Graphs)- Experienced working with Google Sheets or Excel- Experienced with creating customer facing presentations (Google Slides or PPT) and consolidated reports for business intelligencePreferred Skills -- Technical skills:Writing technical documentation (PRDs, BRDs, User Guides, etc)Writing code -basic Java, JS, Python Experience- Six Sigma certified- Experienced in mapping workflows, processes for multiple teamsResponsibilities:1. DevShop Technical Project & Operations Management- Project management of ongoing technical projects by existing DevShop Suppliers to ensure delivery as per requirements- Project management of new project set ups / launches supported by existing DevShop Suppliers to ensure delivery as per requirements- Collaborating with technical stakeholders on PRDs, BRDs, User Guides as needed- Work within DevShop framework to define, develop, distribute, and optimize processes