role – program manager (tl)
exp – 10 + yrs
location – gurugram
work mode – work from office
hire mode - c2h (1 yr - contract to hire )
title- program manager
required skills - (project, operations & financial management skills)
- solid understanding and experience closely working with technical documentation (prds, brds, user guides, etc)
- experienced in a project managing large and small technical projects and working with a team of engineers and across different time zones
- experienced in large operations management and operational metrics ( slas, csat, etc.)
- ability to work with numbers and understanding of financial management processes (for example maintaining forecasts, accruals, invoice & po management)
- good data analysis skills to analyze data, identify trends and create recommendations & simple dashboard views ( pivot tables, graphs)
- experienced working with google sheets or excel
- experienced with creating customer facing presentations (google slides or ppt) and consolidated reports for business intelligence
preferred skills -
- technical skills:
writing technical documentation (prds, brds, user guides, etc)
writing code -basic java, js, python experience
- six sigma certified
- experienced in mapping workflows, processes for multiple teams
responsibilities:
1. devshop technical project & operations management
- project management of ongoing technical projects by existing devshop suppliers to ensure delivery as per requirements
- project management of new project set ups / launches supported by existing devshop suppliers to ensure delivery as per requirements
- collaborating with technical stakeholders on prds, brds, user guides as needed
- work within devshop framework to define, develop, distribute, and optimize processes