Tech Mahindra

Mangalore, Karnataka

Roles and Responsibilities Handle Outbound/inbound calls from the customers Identify the needs of customers, resolve issues, and provide solution Maintain good customer relations Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.Desired Candidate Profile Undergraduate/Graduate with or without any prior experience. Should possess communication skills in English + Kannada or Malayalam Should be comfortable working in rotational shifts (24*7) Demonstrates a strong customer service orientation Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept Ability to effectively communicate his/her thoughts in a well-organized manner Immediate joinersPerks and Benefits Salary: 15K 22K depending upon previous exp and salaryWork Location: Mangalore