Customer Service Associate - Voice

Tech Mahindra

0 - 6 Years
500 Openings
2.0 - 3.5 Lac/Yr
Face-to-Face interview
Mangalore

Key Skills

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Job Description

roles and responsibilities

• handle outbound/inbound calls from the customers

• identify the needs of customers, resolve issues, and provide solution

• maintain good customer relations

• meet personal targets and work towards meeting team targets.

• maintain records of the conversations with the customer and analyze the data.

• customer service associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

desired candidate profile

• undergraduate/graduate with or without any prior experience.

• should possess communication skills in english + kannada or malayalam

• should be comfortable working in rotational shifts (24*7)

• demonstrates a strong customer service orientation

• takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

• ability to effectively communicate his/her thoughts in a well-organized manner

• immediate joiners

perks and benefits

• salary: 15k – 22k depending upon previous exp and salary

work location: mangalore

Experience
0 - 6 Years
No. of Openings
500
Education
Diploma, Higher Secondary, Any Bachelor Degree
Role
Customer Service Associate
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Tech Mahindra

As a heritage brand established over 35 years ago, Tech Mahindra has built pioneering systems, processes, and solutions for enterprise clients across the globe. Sitting at the intersection of change, its time to deliver the future of industries. Introducing.