Customer Service Associate - Voice

Tech Mahindra

Roles and Responsibilities

Handle Outbound/inbound calls from the customers

Identify the needs of customers, resolve issues, and provide solution

Maintain good customer relations

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Desired Candidate Profile

Undergraduate/Graduate with or without any prior experience.

Should possess communication skills in English + Kannada or Malayalam

Should be comfortable working in rotational shifts (24*7)

Demonstrates a strong customer service orientation

Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

Ability to effectively communicate his/her thoughts in a well-organized manner

Immediate joiners

Perks and Benefits

Salary: 15K 22K depending upon previous exp and salary

Work Location: Mangalore

Experience : 0 - 6 Years

No. of Openings : 500

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India