Talent Inc

Pune, Maharashtra

Talent Inc is rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.Talent Inc. is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands TopResume, TopCV, and TopInterview empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential.Were committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! THE ROLEHere at Talent Inc., our business is growing very fast, and with that, we need the manpower to back it up! We are looking for an enthusiastic individual who is able to exercise patience while investigating issues and helping customers.The Fulfillment and CustomerTHE KEY RESPONSIBILITIESEnsure client and expert satisfaction by practicing, following, and implementing Talent Incs service standardsStay abreast of departmental updatesAssist customers and experts with inquiries, providing accurate and timely responses through a variety of platforms (including over the phone and through email)Research customer issues, document findings, and champion solutionsEffective communication with co-workersTHE MUST-HAVESHigh speed internet access, a quiet workstationAbility to work in either:US hours : 6.30 pm to 3.30 am IST UK hours : 12.30 pm to 9:30 pm ISTMust be comfortable speaking with customers on the phone and willing to resolve matters and provide solutions for those customers' needsOutstanding verbal and written communication skillsAn infectiously positive demeanorThe ability to prioritize different tasks and wear multiple hatsFew employees may be asked to work on Saturday & Sunday. In such cases, employees will have Wednesday and Thursday as days off