Job Title: Team LeaderExperience: 1 to 3 YearsLocation - Kalyan Nagar (Bangalore) Salary - Best in the industryJob Description - Lead, coach, motivate and supervise the operations team toachieve the client service levels.ROLES & RESPONSIBILITIES Managing the team on a daily basis Ensure that the team meets the performance targets and overall processobjectives Coordinate with WFM team in order to schedule and organize shift patternsfor team members Monitor calls of team members to ensure that call flow and qualitystandards are adhered